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O2 Wallet


We’re closing the O2 Wallet on 31st March 2014

 

When we launched the O2 Wallet 18 months ago we were one of the first mobile wallets around. Since then lots has changed for us, the market and our customers. So, we’ve decided to close the O2 Wallet to give us time to look into new and better ways to help people manage their money on the move, both in the UK and abroad.

 

It’s been an exciting journey, so thanks for joining us. And it’s not over yet - we’ll let you know about any new innovations in the future.

 

After the 9th January new customers will not be able to register for a new O2 Wallet account, and existing customers will not be able to send Money Messages to those who do not already have an O2 Wallet account.

 

After the 31st of March you won’t be able to use your 02 Wallet or O2 Money Account Card anymore - that includes sending or receiving Money Messages, using the O2 Wallet or card to shop, buy train tickets in the app or top up your mobile. If you’re an existing customer and you have money in your wallet it will be sent back to you from 10th April. Find out more about the O2 Wallet Closure

 

If you’re an existing customer, you’ll find plenty of information on how to use your O2 Wallet here:

 

O2 Wallet is a free app that lets you send and receive money, compare prices and shop on your phone.

 

It comes with an O2 Money Account and O2 Money Account Card – this is a virtual Visa that you can use when shopping shop online. You can also upgrade to a physical card if you want.

 

Availability

 

You can access O2 Wallet online at o2.co.uk/money/wallet, or download the app for:

 

  •  iPhone 3G and above
  •  iPad
  • iPod Touch (2nd generation and above)
  • Smartphones/tablets using Android 2.2 or higher
  • Any BlackBerry with the 6.0 operating system or higher

 

Adding a card or bank account

 

1. Register a debit card:

  • Go to My cards
  • Add up to four debit or credit cards

 

Your card must be:

 

  • A UK Visa or MasterCard
  • Registered to your UK home address
  • Not registered to any other O2 Wallet account
  • A personal card, not a business or expense card
  • Registered with your bank’s Verified by Visa or MasterCard SecureCode service

 

2. Register your bank account to transfer money:

 

  • Go to My bank accounts
  • Click Add an account – we'll send you two small amounts of money for security reasons. This can take up to four working days
  • When you next visit O2 Wallet, choose the bank account and click Verify bank account and enter the amounts of the two payments

 

You can still transfer money with an unverified bank account, but once verified you'll have higher limits. You can add up to three bank accounts to your O2 Wallet, but you can't use the same bank account on multiple O2 Wallets.

 

3. Order a free physical O2 Money Account Card:

 

  • Go to My cards
  • Click O2 Money Account Card
  • Delivery takes up to five days, and we'll send your pin a couple of days after
  • Activate your card via the app or online

 

Once you've activated your physical card, we'll delete your virtual card from your account. If you have any recurring payments on your O2 Wallet, you'll need to give the company your new card details. 

 

Loading money

 

With card:

 

  • Visit o2.co.uk/money/wallet, or click My cards in the app
  • Go to Load money
  • Enter your Verified by Visa or MasterCard SecureCode password

 

With cash: 

 

  • Visit an O2 store, or any shop with PayPoint or ePay (except supermarkets and Post Offices)
  • Bring your activated card

 

To check your limits: 

 

  • Sign in online and go to My profile and preferences
  • Or, open the app, and click Info -> My limits on the drop-down menu next to your balance

 

Remember:

 

  • It's free to top up your account with a debit card, or by visiting an O2 store
  • If you load cash using PayPoint or ePay, the shop will take a fee

 

Common sign up issues

If you’re having problems with your O2 Wallet, it’s worth checking:

 

  • Your card number, address and billing info is correct and up to date
  • Your card/bank is registered for 3D Secure (Verified by Visa/MasterCard Secure Code)
  • You aren't trying to use American Express, Maestro or corporate (business) account cards - these won’t work

 

If you're still having problems, contact us

 

Money transfers to a bank account

You can transfer money from your O2 Wallet to your bank account, or withdraw cash from any cash machine that accepts Visa.

 

To transfer money via the app: 

 

  • Register your bank account in your O2 Wallet
  • Click My accounts
  • Choose Withdraw money from the drop down menu

 

To transfer money online:

 

  • Go to Add bank account
  • Choose Withdraw money from the top menu 

 

Shopping using the app

To shop using your O2 Wallet:

 

  • Go to Shopping
  • Select Offers, or My Offers for personalised options
  • Find a product using the search bar and select an item to see a list of stockists
  • Choose a store and payment type
  • Enter the characters from your password
  • You'll be redirected to the retailer's website, where you can buy as normal

 

Purchases you make with your O2 Money Account Card will appear in your history labelled Pending or Purchase. You can also set up text alerts.

 

If your purchase isn’t in your history and you haven't had a text after 24 hours, or if you don’t recognise a payment in your history, contact us

 

Shopping using the virtual card

To find your virtual O2 Money Account Card details:

 

  • Sign in to o2.co.uk/money/wallet
  • Click on your O2 Money Account card under My cards
  • You'll find your expiry date, and if you've lost the three digit security code we sent, you can request another
  • Click See full number to see the16-digit card number 

 

If you have a physical O2 Money Account Card, all the details you'll need will be on there. 

 

At the online checkout, enter these payment details and choose the card type Visa Debit or Visa Prepaid.

 

Using your O2 Wallet & card abroad

You can use your O2 Wallet anywhere in the world, but we recommend using wifi to avoid data charges.

 

If you get text alerts from O2 Wallet, you might be charged, depending on your contract. To turn text alerts off, sign in online and go to My profile and preferences.

 

You can also use your O2 Money Account Card abroad. Remember:

 

  • There's a 2.75% Foreign Exchange fee every time
  • You’ll be charged £1 per cash machine withdrawal
  • You can contact us if you’re having problems, but you'll be charged – costs will vary

 

Money Messages

Money Messages let you send and receive money instantly from your mobile, tablet or computer. All Money Messages are free for the first six months, and after that there's a small fee.

 

You can send a Money Message to anyone with a UK mobile number. If they have an O2 Wallet, the money will go in there straight away.

 

If they don't, they can open one for free via a link in the message – or the money will be returned to you after five days.

 

To send a Money Message from the O2 Wallet app:

 

  • Click the Money Message i