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O2

O2 Train Travel


The O2 Train Travel app lets you check timetables, find the fastest routes, bag the cheapest fares, and book tickets from any UK mainland rail company – with no card or booking fees.

 

O2 Train Travel is available on:

 

  • iPhone 3G and above (with iOS 4.1 or above)
  • Phones on Android 2.2 or higher
  • BlackBerry with operating system 5.0 or higher

 

You can get the app from:

 

  • Apple App Store (3MB download)
  • Google Play (2.7MB download)
  • BlackBerry App World (450Kb download)

 

To book tickets:

 

  • Select New Journey
  • Enter your journey details and click Find Trains
  • Select the journey you'd like to purchase, then pay
  • M-tickets (mobile tickets) will be saved in the app

 

You’ll find the eight-character booking reference for all tickets under My Tickets, and the app automatically stores the last ten journeys under Find Trains.
To book several journeys at the same time:

 

  • Book the first journey as normal
  • At Delivery Details, choose Book Another Journey
  • You can buy up to eight journeys at a time
  • You can only do four transactions per day, and you’ll need to wait at least three minutes between transactions

 

To use an m-ticket:

 

  • Activate your ticket on the day, before travelling, to ensure the barcode is available for scanning
  • On arrival, hold the barcode up to the ticket machine for scanning

 

If you haven’t received or collected your tickets yet, you can cancel them – but m-tickets can’t be cancelled.

 

Linking Train Travel to O2 Wallet

To pay with any of the cards in your O2 Wallet:

 

  • Open O2 Train Travel
  • Click Link MyO2 Train Travel now
  • When paying, you’ll see all of the cards in your O2 Wallet – choose the card you want and click Confirm

 

Ticketing and delivery

If you buy a paperless m-ticket, it’ll go straight to your phone. You can collect normal tickets from any self-service ticket machine or the station ticket office. To collect your ticket you'll need:

 

  • A credit or debit card in your name
  • The booking reference number

 

Usually your tickets will be available within minutes, but can take up to an hour. If you're having problems collecting your ticket, speak to someone in the ticket office or travel centre in your station, or contact us. 

 

Special booking requirements

If you have any special travel requirements, it’s worth remembering:

 

  • Paper tickets can be bought for another traveller, as long as they’re collected with a card in your name, but m-tickets have to be used by the person who booked them
  • Reserved seating can only be booked on some routes
  • You can't buy an overnight ticket (period return) on all routes. On some routes, your return ticket is only valid for that day
  • You can't make wheelchair bookings through the app, but you can book your tickets as normal and contact the train company to arrange help getting on and off the train
  • Kids under 12 must travel with someone aged over 16

 

Changing tickets
If you've got a First or Standard Advance ticket:

 

  • Call 10202 free from your mobile, or 0844 70 10202 from a landline (charges apply)
  • It’ll cost £10 for each ticket change, plus any difference in price
  • You'll need to carry your original and new tickets when you travel

 

If you've got an Anytime, Off-Peak or Super Off-Peak ticket and want to travel on a different day, it's best to cancel (for a full refund) and re-book.

 

Ticket refunds

You need to claim your refund within 28 days of your ticket's expiry date. Here’s how:

 

  • Download the refund form here
  • Send your form and tickets back via Royal Mail Special Delivery, or get proof of postage (free from any Post Office) – we can’t take responsibility if something gets lost in the post, and won’t be able to refund postage and packaging costs
  • If you paid with your O2 Money Account Card or O2 Wallet, we'll need your 16-digit card number

 

Once your form reaches us:

 

  • It takes up to 28 days to process a refund, and up to five days for it to show up on your statement
  • We'll charge you £10 to process the refund

 

Remember:

 

  • If you’re claiming a refund because your train was late, please get in touch with the train company
  • If you forgot to carry your railcard and had to pay an excess, w