Once you've let us know that you've lost your phone you'll need to get a new replacement handset. Don't worry if you don't have insurance.
Most home insurance companies may let you claim for one through them. However this may affect your No Claims Bonus and you'll have to pay the excess.
If you don't want to claim that way, here are some things we can do for you.
You might be due an upgrade. To find out whether you're eligible, you can use our via MyO2 or by contacting Customer Services. If you're eligible, you'll be able to do everything online.
If you'd like to speak to us, here's the number.
You can also upgrade in your local store. Use our online store finder to find your nearest one.
Finally you could buy a Pay & Go handset and put your SIM card in here. All of our latest Pay & Go handsets are in our online shop.
Pay & Go
If you've registered for O2 Rewards, you may be able to use those rewards to to get money off your handset. For more information visit the Rewards website.