Jump to content Jump to navigation

O2

O2 Products and Services

  • What’s the offer?

    A Pay Monthly handset with a Game Console (PS4 or Xbox One) in a bundle on one Refresh Phone Plan.

    Share this

    |
  • Where are these ‘bundles’ available from?

    From a limited number of O2 Stores only, 65 to be precise. They aren’t available Online or over the phone.

    Share this

    |
  • What are the phones and game consoles bundles?

    The core bundle phones are:

     

    Sony: Playstation PS4 with Sony Xperia Z1 (alternative handset is the Sony Xperia SP).

     

    Microsoft: Microsoft Xbox One with Nokia Lumia 1020 (alternative handset is the Nokia Lumia 625).

     

    Customers cannot choose any combination of the above phones and game console bundles apart from the ones highlighted above.

     

     

    Share this

    |
  • What are the monthly costs?

    O2 Refresh contracts are made up of 2 parts, the Airtime plan (texts, minutes and data) and the phone plan on a Consumer Credit Agreement. In this instance the cost of the phone and the game console are both covered by the phone plan. See http://www.o2.co.uk/christmas/bundles for more detail on specific costs.

    Share this

    |
  • What if I change my mind about either the phone or the game console, or signing up to a credit agreement?

    Within 7 working days, you can cancel your O2 Refresh package or change your mind and get a new one, under our standard Change of Mind policy here. This means you cancel both the Airtime Plan and Phone Plan, get a refund on your upfront phone and game console payments (where relevant) and return both the phone and game console to us.

     

    You have a total of 14 days to change your mind about buying the phone and game console bundle with a credit agreement but you can’t return them to us outside the 7 day Change of Mind period unless they’re faulty so if you want to withdraw from the credit agreement you’ll need to pay for the bundle outright. If you do, you can choose to carry on with your Airtime plan.

     

    Both the phone and the game console must be returned under any change of mind.

     

     

    Share this

    |
  • Can I return either just the phone or just the game console?

    No, both the phone and the game console must be returned together.

    Share this

    |
  • Is O2 Insurance available for both devices?

    O2 insurance is only available on the handset and can be purchased in store at the time of purchase.

    Share this

    |