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Help with your mobile - BlackBerry

BlackBerry interactive guides

View our interactive guides for setting up and using your BlackBerry find out more

Image of BlackBerry 9300
Image of BlackBerry 9350
Image of BlackBerry 9780
Image of BlackBerry 9850

O2 Gurus

Image of Guru Video

Click on the video to watch a handy tip on using your BlackBerry

Book appointment

Book a session with your O2 Guru

Find out more

BlackBerry 10

BlackBerry 10

Help with your new BlackBerry 10 phone

Setup and Personalise

Having issues with your BlackBerry?

Get all the help you need here

Getting Started

How to get started and connect to our network

Switching phones

How to change your data over

Email set-up

Setting up your email and adding email accounts

Wi-fi set-up

Setting up Wi-fi

Bluetooth set-up

Information on Bluetooth


Personalising your phone

Email, Apps & Internet

Using email

How to use email


Applications for your phone

Instant Messaging

Instant messaging on your phone

BBM (BlackBerry Messenger)

Everything about BBM

Internet Help

Setting up internet on your phone

More BlackBerry Topics

Music, video & photos

Cool stuff on your phone

BlackBerry Handheld software

Information on software

BlackBerry Desktop Software

Managing your phone from your PC


Keeping your phone secure

Tariffs, Bolt Ons & roaming

Tariff information and how to use your BlackBerry abroad

Troubleshooting & returns

Handy tips and how to return your BlackBerry