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Pay & Go help - O2 Top-up Surprises


Ask Lucy, our online
virtual agent

O2 Top-Up Surprises

With O2 Top-up Surprises every time you top-up you win a surprise.

Confused about codes? Want to play but aren't on Pay & Go? Our FAQs below should set you right.

Then visit the Top-Up surprises site here

Simplicity on Pay & Go
  • General questions

    View our most popular questions about O2 Top-up Surprises

Simplicity on Pay & Go
  • Using your code

    How to get your code and how long it lasts for

Simplicity on Pay & Go
  • The surprises

    Find out about the surprises and how to claim

Help with topping up

Read our popular questions below and then top up your mobile phone securely online

Tariff and Bolt Ons

Find out how to check your remaining allowance and more about our best value tariffs

O2 Rewards

The more you top up, the more rewards you earn. Find out more

Lost or stolen phone

Find out how to get your phone barred and how to make an insurance claim

How to keep your mobile number

Follow our step by step instructions to transfer your number