Jump to content Jump to navigation


Can I collect my order from an O2 Store?

Yes, you can choose to collect your order from any O2 store in the UK - including Northern Ireland, for free!

Why click and collect?

  • It's convenient - you choose where to collect from. Check our O2 Store Locator to find a store and opening hours that suit you.
  • Help and advice - our great advisors are at hand to help get you started.
  • Go the whole hog - book to see an O2 Guru. They'll get your data transferred over and download the best apps for you, making sure you're all set to get the most out of your new phone, for free.

Placing your order

Select 'Click and Collect' at the checkout and choose which store you want it delivered to. Your order will be sent from our warehouse, usually within two days. We'll email or text you when it's ready to collect.

Collecting your order

You'll just need to show us your Collection Reference. This will be on your order confirmation and on the note we sent, telling you that your order was ready to collect.

You can also have a friend or family member collect it for you. Just make sure they bring the Collection Reference with them. Your order will be kept in store for seven days.

If we don't hear from you, or you don't collect it within the agreed time, we'll cancel your order and refund your payment.

    Contact us
    Search forums
    Search again