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Returns repairs and replacements

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  • What happens if I damage the SIM on my BlackBerry?

    If you damage your SIM, please contact O2 by clicking on the 'email us' or 'telephone us' links below to arrange a replacement.

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  • What if my Business BlackBerry becomes faulty?

    All you need to do is contact Business Customer Service.

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  • I have upgraded to a BlackBerry on the O2 website, what happens if I want to return the phone?

    You have a 7 working day cooling off period and can therefore return your handset within 7 working days.

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