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Accessing my O2 email via POP3

If you use Outlook Express or another email application to read your emails via POP3, the username, which is used to sign in to the service, will be username@o2.co.uk. For example, johnsmith@o2.co.uk if your sign in name is johnsmith.

  1. The steps below describe how to setup POP3 email access using Microsoft Outlook Express. If you do not use Microsoft Outlook Express please use these steps as a general guide.

  2. In Outlook Express, choose 'Tools' on the menu bar, and then select the 'Accounts' entry. The Internet Accounts window should open. Select 'Add', then 'Mail' from the drop-down menu. A new mail wizard will guide you through creating your account.

  3. Type in your name in the 'Display name' field and click 'Next'.

  4. Click the 'I already have an email address that I would like to use' radio button and enter your email address (username@o2.co.uk) in the 'Email address' field, then click 'Next'.

  5. Ensure that 'POP3' is selected in the incoming mail server drop-down list. Enter mail.o2.co.uk in the Incoming mail server field and mail.o2.co.uk in the Outgoing mail server field.

  6. Enter your username in the 'Account name' field (username@o2.co.uk). Add your password in the 'Password' field, and click the 'Remember password' check box if required. Click on 'Next'.

  7. Click on 'Finish' to complete your mail account creation.

  8. Click on 'OK', and close the Internet Accounts window.
If you have completed the above and experience problems sending mail, you may need to enable outgoing mail authentication. To do this tick the 'Outgoing Mail Server Requires Authentication' tick box on the servers tab in Outlook Express.

Please note O2 does not support POP3 email access. If you experience any problems we are unable to provide any support to fix the faults. If you experience problems using this service, please contact your Internet Service Provider in the first instance.

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