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What's My O2?
How can I tell if I have an online account with O2?
How do I view my bill?
I've forgotten my password, but can't reset it via 'Forgotten Password'. Why is this?
I can't get into My O2. Why?
I've tried, but I can't get a reminder for my username and password. What should I do?
I've more than one account, can I sign into them using the same username and password?
How do I change my personal and security details online?
Do I need special software to use My O2?
How secure is My O2?
When does my contract end?
How do I cancel my O2 contract?
Can I see an itemised bill?
What does 'Analyse my bill' do?
How do I get a VAT invoice?
What do the descriptions mean on my itemised bill?
Can I see itemised messages?
How do I pay my final bill?
Where can I see what I've used since my last bill?
What about non-VAT services?
What's the 'discount' on my bill?
What is a credit?
Why doesn't my tariff change show up straight away?
How can I print/download a copy of my bill?
Where can I check how much allowance I have left?
How many minutes/Texts/Data do I have left?
I don't understand what's on my bill. Can you explain it?
Why are you moving me to online billing?
I have an iPhone or Mobile Broadband. Why are you stopping my paper bill?
I pay by cash/cheque. If I move to online billing, how do I pay?
I have been asked to send a text to continue getting my paper bill. How much does this cost?
I receive a Braille/special/audio bill. Will this change?
If I want to keep my paper bill, what will it cost?
I asked for an online bill, but now I need a paper bill. How do I get one?
How can I tell which tariff I'm on?
Is the information always up-to-date?
Where can I find out about other tariffs?
How do tariff changes show on my bill?
What is a Bolt On?
Where can I find details and prices of Bolt Ons?
When can I add a Bolt On?
How do I cancel a Bolt On?
Where can I find out what I get with my tariff?
How do I change my tariff?
What are the different ways to pay my bill?
How do I change my payment details?
I've set up a new Direct Debit, will this be done straight away
Can I see my payment history?
Why do I have to pay a deposit? And when will I get it back?
I want to report my phone lost/stolen
What is a crime reference number?
How can I make a phone insurance claim?
What is the insurance excess fee?
What if I've lost my phone and I don't have insurance?
What if I've now found my lost phone?
How do I buy O2 insurance?
How do I activate my replacement SIM?
What if I’ve not received my replacement SIM card?
Can I back-up my phone book data incase my mobile is lost or stolen?
What's the PUK code for my mobile?
What's the PIN code for my mobile?
What's the security code for my mobile?
Can I unlock my O2 mobile to use it on a different network?
How do I cancel my phone insurance?
How do I keep my mobile number?
Will I be charged for keeping my mobile number?
Why can't I send texts since my mobile number transfer?
What should I do the day before my mobile number transfer?
How do I cancel my mobile number transfer?
Upgrading on a Pay Monthly SIM only tariff
I want to upgrade my Pay Monthly mobile
I have a faulty phone within 14 days of purchase
I have a faulty phone outside 12 months of purchase
How do I track my order?
What is an early upgrade benefit?
Can I use my early upgrade benefit to join any new tariff?
Why does my welcome letter and bill say ‘Unlimited +’ when I signed up to the On & On tariff?
What are my upgrade choices?
How will I know how much data I am using?
Can I buy more data?
How do I buy a Bolt On?
What can you do with 100MB, 500MB or 750MB of data?
What will happen if I use all my data?
How am I charged for data?
How do I pay my bill?
How do I change my payment details?
I've set up a new Direct Debit, will this be done straight away
Can I see my payment history?
Why do I have to pay a deposit? And when will I get it back?
Help with a sim swap
Activate your sim card
View your minutes, texts and data
Make a change to your Tariff or add a Bolt On
My bill is more than expected, why is that?
Can I see an itemised bill?
How many minutes/Texts/Data do I have left?
How can I print/download a copy of my bill?
What does 'Analyse my bill' do?
How do I get a VAT invoice?
What do the descriptions mean on my itemised bill?
Can I see itemised messages?
Can you explain my first bill?
Can you explain my final bill?
How do I pay my final bill?
Where can I see what I've used since my last bill?
Can you explain the VAT page?
What about non-VAT services?
What's the 'discount' on my bill?
What is a credit?
Where can I check how much allowance I have left?
What is O2 Refresh?
What if I don’t need a new phone more often than every 2 years?
How does O2 Refresh work?
How many minutes, texts and data can I get with O2 Refresh?
Where can I buy O2 Refresh?
Who can buy O2 Refresh?  
Is O2 Refresh available for business?
What phones can you get on O2 Refresh?
Can you give an example of how O2 Refresh will work in real life?
Why are there two direct debits?
Will I own the phone? Or is this a leasing offer?
Why are there multiple upfront payment options for each phone?
Why does the same phone sometimes have different prices on O2 Refresh?
What is the Cash Price?
Do I always pay the Cash Price on O2 Refresh?
Is the Cash Price equal to the Pay & Go Price?
How can I ensure I get my phone for the lowest possible cost?
How can I save with O2 Refresh?
Why aren’t the phones on O2 Refresh free?
How much does it cost to end your contract early on O2 Refresh? What do you charge for the leftover Airtime Plan?
If I want to get a new phone early, how much will I save on O2 Refresh compared to a standard Pay Monthly contract?
What paperwork will I get when I sign up to O2 Refresh?
Why do I have to sign two contracts to get O2 Refresh?
Does this mean you’re regulated by the Consumer Credit Act?
If I have to sign a Consumer Credit Agreement, does that mean you’ll run a credit check on me?
What help or advice will you give people before they sign the Consumer Credit Agreement?
How will customers sign a Consumer Credit Agreement if they buy O2 Refresh over the phone?
I have to sign a Consumer Credit Agreement? Does that mean I’m being charged interest?
Are your prices inflated so you can say ‘0%’ APR?
Can you promise it’ll always be 0% APR?
Are the O2 Refresh terms and conditions different to a standard Pay Monthly contract?
How does O2 Refresh affect O2 Insure?
What if I change my mind about signing up to a credit agreement?
What happens if I don’t keep up with my O2 Refresh payments?
Can I settle my credit agreement early?
What will my bill look like?
What if I want to leave O2 and end my O2 Refresh plan?
If O2 Refresh makes it easy to leave by just paying off your phone, aren’t you afraid all your customers will leave?
Are there any changes to my terms and conditions when I upgrade?
Do I get a cooling of period with my upgrade?
Can I go back to my old tariff after I have upgraded?
When will I receive my phone?
Can I change my tariff at a later date?
When can I use my Early Upgrade Benefit?
What will my bill look like?
What will happen to my allowance?
What do I need to do to make sure I don’t lose any of my contacts etc on my existing phone?
I have upgraded my phone which had my Mobile Ticket on.
What can I do with my old phone?
Will my email service be affected with my tariff change?
How do I swap my SIM if I am upgrading to a handset that takes a Micro SIM?
Is there any help for setting up my new phone?
Why are you putting up the price of my tariff?
Why are you using RPI ?
Are you allowed to put my prices up whilst I’m in contract? It’s not the price I signed up to.
How much more will I pay?
When will it happen?
Can I cancel my contract because of this?
Did you tell me in advance this was going to happen?
I joined O2 just before 1 March 2014. Has my line rental gone up, too?
I upgraded just before 1 March 2014. Have I been affected?
I get a discount on my tariff. What will happen to it when prices go up?
Will my tariff price change if the Retail Prices Index (RPI) increases or decreases in the next 12 months?
What are the changes being made to out of bundle calls and texts?
What are the benefits of being on O2 Refresh?
Can I check my bill online?
I've forgotten the password and username for My O2. What should I do?
What if I want more or less than 750 minutes on O2 Lease?
Unblock your mobile
Going abroad
Upgrade choices
Tariff change
Tariffs and bolt ons
Topping up with a calltime gift
What is Pay & Go Simplicity?
I’m on Pay & Go Simplicity so why has money been taken off my credit?
What happens if I don’t top-up on my Pay & Go Simplicity anniversary date?
What happens if I use all my Pay & Go Simplicity inclusive minutes?
Can I add a Bolt On to my Pay & Go Simplicity allowance?
Is there a limit to 'unlimited' on Pay & Go Simplicity?
If I switch to a new Pay & Go Simplicity allowance but I decide I want to change, can I switch back to my original Simplicity allowance?
Can I get online with Pay & Go Simplicity?
What’s the best way to top-up if I’m on Pay & Go Simplicity?
If I want a specific Pay & Go Simplicity allowance, like £10.50, can I top-up with that amount?
Can I top-up more than the cost of the Pay & Go Simplicity allowance?
I’ve got one of the web allowances but I’ve used all my monthly web allowance early. Can I still use web on my mobile?
What happens if I don't have enough top-up to pay for next month's Pay & Go Simplicity allowance?
How do I join Pay & Go Simplicity?
What is the Blackberry Text and Web tariff?
What is the Favourite Place tariff?
What is the Talkalotmore tariff?
What is the O2 Unlimited & International SIM tariff?
What is the Text and Web tariff?
What Pay & Go Bolt Ons are available?
How do I check my remaining Bolt On & tariff allowance on Pay & Go?
What is Web Daily?
Does the £1 Web Daily charge mean I have unlimited internet access on my phone for that day?
What happens with Web Daily if I change tariff?
I’m on a tariff that has a free data allowance. Will I have to pay the £1 a day charge for browsing the internet on my phone?
Does the O2 Web Daily charging apply when I’m abroad?
I’ve got a Web Bolt On. Do I have to pay the daily £1 charge for using the internet on my mobile?
What Web Bolt Ons are available?
How can I check my Web Bolt On balance?
What happens if I use all my Web Bolt On allowance?
Why are you giving me up to 10% back on my Top Ups? What’s the catch?
I have already registered for O2 Rewards. Do I need to opt in again?
Will I get 5% or 10% O2 Rewards?
Can I transfer my O2 Rewards to another O2 Pay & Go mobile number?
How will I know how much I can save or claim of my O2 Reward, and when to save or claim it?
With O2 Rewards, how much can I save? What is the limit?
When I use my saved O2 Rewards, do I have to use the full amount all at once or can I use part of it?
How can I keep a track of my O2 Rewards amounts?
How do I access the O2 Rewards website?
How can I let you know that I've lost my phone?
I'm moving from another network to O2
I'm moving from O2 Pay & Go to O2 Pay Monthly
I'm moving from O2 Pay Monthly to O2 Pay & Go
I want to leave O2 and need a PAC (Port Authorisation Code)
I want to transfer my mobile number from a personal Consumer account to a Business account
I want to transfer my number from one business name to different business name
Having issues with your Pay & Go BlackBerry?
How many minutes/texts/data do I have left?
How do I top-up my mobile?
Can I top-up while i'm abroad?
How do I top-up with an Etop-Up card?
What if I'm having problems topping up my mobile?
What if I'm having problems using O2 Web Top-Up?
How do I check my Pay & Go balance?
How do I check my anniversary date?
Can I top-up using different methods on the same day?
Can I top-up if I haven't got my credit/debit card details with me?
I've not received my top-up credit. What should I do?
Can I access O2 Web Top-Up from my mobile phone?
How do I get a proof of purchase from O2 Web Top-Up?
With Auto-Top-Ups, what’s the difference between Regular Top-Up and Low Balance Top-Up?
Can I have both Regular Top-Up and Low Balance Top-Up or switch between them if I change my mind?
I've lost my phone and I need to let you know
I've lost my phone and I want to call you
What is a crime reference number?
How can I make a phone insurance claim?
I have O2 Insurance and I want to make a claim
What is the insurance excess fee?
I've lost my phone and I don't have insurance
I've found my lost phone
I've recovered my lost/stolen mobile
How do I buy insurance for my mobile?
How do I buy O2 insurance?
I want to activate my replacement SIM
I’ve not received my replacement SIM card
Can I back-up my phone book data incase my mobile is lost or stolen?
How do I cancel my phone insurance?
What's the PIN code for my mobile?
What's the PUK code for my mobile?
What's the security code for my mobile?
What’s so good about Pay & Go Go Go?
How do I get on to Pay & Go Go Go?
How do I pay for Pay & Go Go Go?
What will I get when I start up my Pay & Go Go Go SIM?
I’m on Pay & Go Go Go so why has money been taken out of my credit?
What happens if I get a new SIM with a different tariff but I want to be on Pay & Go Go Go?
How often can I change tariff?
If I move from Pay & Go Go Go to another O2 tariff and then decide to move back, what allowance will I start on?
How do I check my anniversary date and what Pay & Go Go Go allowances I’ve got left?
How do I find out when I’ll move up to the higher Pay & Go Go Go allowance?
If I top up double in a month, does my Pay & Go Go Go tariff get better more quickly?
How much does it cost to use my Pay & Go Go Go allowance abroad?
If I move to Pay & Go Go Go, can I keep my old tariff?
What happens if I move from Pay Monthly to Pay & Go Go Go?
Do I still get O2 Rewards with Pay & Go Go Go?
Can I change my anniversary date to when I get paid?
When you say 'unlimited texts,' do you mean it?
What’s the best way to top up if I’m on Pay & Go Go Go?
Can I top-up more than what my Pay & Go Go Go allowance costs?
What does ‘anniversary date’ mean?
What happens if I don’t top-up before my Pay & Go Go Go anniversary date?
I started on the £10 Pay & Go Go Go tariff. Can I change to the £20 one?
Can I use Pay & Go Go Go with a BlackBerry®?
Can I add a Bolt On to my Pay & Go Go Go allowance?
What if my Pay & Go Go Go anniversary date and my Bolt On date are the same?
I’ve got a Pay & Go Go Go allowance so why am I being charged to make calls, send texts or use the internet?
What happens if I use up my Pay & Go Go Go allowance? Can I still make calls and send texts?
What happens if I use up my Pay & Go Go Go data early? Can I still get online on my mobile?
Tariffs and Bolt Ons
Help with your phone
Make a change to your tariff or Bolt On
What is Siri?
How do I use Siri?
I have just purchased a new iPhone how do I restore my data from iCloud?
How do I activate my iPhone?
I have the option to set up iCloud when activating my iPhone what should I do?
I have 3 options to activate my iPhone, which one should I use?
How do I update my iPhones software?
I received a notification on my iPhone telling me there is new software available, what should I do?
How much does it cost me to complete a software update on my iPhone?
Can I update my software when I am abroad?
I have a new software update option in settings, what does it do?
How do I set up iMessage?
What is iMessage?
More help with iMessage
What is iCloud?
How do I set up iCloud?
More help with iCloud
What is Find My iPhone?
How do I use Find My iPhone?
More help with 'Find my iPhone'
Can I change the position of notifications on screen?
What is the notification centre?
How do I use the notification centre?
Can I switch off notifications popping up on my screen?
How do I use the zoom functionality on my iPhone camera?
How do I take a photo?
How do I change my Pay & Go iPhone data settings?
I've got a Pay & Go iPhone and downloaded the latest version of iOS software but picture messaging and internet is not working, what do I do?
How to sync your iPhone using Google Sync
Does iPhone work out of the box?
What are the Hardware & Software requirements for my PC?
Can I retrieve my Hotmail email on my iPhone?
How do I switch Visual Voicemail on and off?
Who can have the O2 Priority Tickets iPhone application?
Where can I get the O2 Priority Tickets iPhone application?
I have a problem buying tickets from the O2 Priority Tickets application?
I purchased tickets from the O2 Priority Tickets application but they haven’t arrived, what do I do?
How do I use the download and register for the O2 Priority Tickets application?
How can I find out what the O2 coverage is like in my area?
Can I connect my laptop to my iPhone and use it as a data modem?
How do I switch off 3G?
Help with APNs
What options do I have for email with iPhone?
How does iPhone send and receive email?
How do I set up email on my iPhone?
Is Push Mail available with all mail providers?
I have received a web link in an email and I'm not sure where it will take me.
I'm having difficulties sending emails with iPhone?
What will the experience be if I use smtp.o2.co.uk as my outgoing SMTP setting?
What will the experience be if I use the SMTP for my incoming email provider and username/password authentication?
What is Internet tethering?
I have an iPhone but cannot use Internet tethering.
I'm a Pay & Go iPhone customer. Will I be able to use Internet tethering on my iPhone?
How do I make sure my iPhone doesn't automatically Internet tether every time I connect my iPhone to my computer?
How do I avoid high data charges once I'm set up to use Internet tethering for my iPhone?
Can I monitor my data usage through the data counter while I am using the Internet tethering feature?
Will I be notified if I go over my data allowance?
What do I do if I want to use Wi-Fi on my laptop rather than Internet Tethering on my iPhone over the cellular network
Wi-Fi Hot Spot Locater
How much does iPhone Cost on Pay Monthly?
Can I change my iPhone tariff after I've activated?
How do I find out my remaining balance with iPhone?
How do I add Bolt Ons to my iPhone account?
Can I buy insurance for my Pay Monthly iPhone?
Does 'unlocking' my phone affect any insurance claim I may make?
What tariffs can I get for my Pay & Go iPhone?
Can I get insurance for my Pay & Go iPhone?
Can I use my iPhone abroad?
How much is Wi-Fi abroad?
How do I connect to Wi-Fi when I am abroad and how much is it?
Will my service work the same while abroad?
I have no coverage where I am, what can I do?
How can I contact O2 while abroad?
How can I change the settings to use another Wi-Fi provider while abroad?
I have no internet coverage where I am, what can I do?
Can I use a foreign SIM card in my iPhone?
How do I connect to a foreign network with my iPhone?
Can I activate my iPhone while outside the UK?
How to I dial a local number or call another country while travelling abroad?
Does the iPhone have a translator?
Will I be charged for using Maps with GPS while abroad with iPhone?
How much will it cost to use my iPhone when I'm abroad?
Will I be charged for someone leaving me a voicemail message when I am abroad?
Do I need to do anything to set up my iPhone when back in UK?
Will my time settings automatically adjust when back in the UK?
I'm a new customer and have purchased a new iPhone, can I return the handset within 7 working days?
I have upgraded to a new iPhone via the O2 website, what happens if want to return the iPhone?
Does my iPhone have a warranty?
What happens if I damage the SIM?
Will I get a loan phone if my iPhone is sent for repair?
How do I replace my iPhone battery?
My iPhone has frozen what do I do?
Having problems logging into My O2 iPhone app?
I'm on O2 Pay & Go and I've been given an iPhone. How do I get started?
I want to give my iPhone to someone else, how can I wipe my contacts?
How do I restore my iPhone so no content is remaining?
I’m a Pay Monthly customer & now have an iPhone, what are my tariff options?
I want to give my iPhone to someone else, how do I wipe my contacts?
Will my current discount be transferred to my new iPhone tariff?
Can I have multiple APNs on my iPhone?
What options do I have for email with iPhone?
Where can I buy the iPhone for Business?
Do I need to move to a Business tariff to use my iPhone?
I want multiple iPhones, do my users have to go through the set up process themselves?
Where is the best place to sync my iTunes to?
How do I set up Microsoft Exchange Activesync push Email on my iPhone?
Is there a minimum specification for Microsoft Exchange Activesync Push Email?
What does backorder mean?
What if my business has multiple accounts with O2? Can they all take advantage of the early upgrade offer?
What security options are available on the iPhone?
How do I add/change the SIM PIN number on the iPhone?
Do companies have to take measures to stop users sharing files using company resources?
Who do I call for customer services?
Help with signing in
How do I download the My O2 App for iPhone?
How do I navigate around the My O2 App?
How do I reset my password on the My O2 App?
My O2 App features
My O2 App Pay & Go features
My O2 App Pay Monthly features
What do I need to use the My O2 App?
What is the My O2 App?
Which of my accounts can I view in the My O2 App?
Why do I need to setup a PIN for the My O2 App?
What devices is iOS 6 compatible with?
What are the key features and enhancements to iOS 6?
I've updated my iPhone to iOS 6 Software and now I'm unable to access the internet.
I've updated my iPhone to iOS 6 Software and now I'm unable to send MMS
What is Facetime?
How much does Facetime cost?
Can I make cross network Facetime calls?
How do I enable Facetime?
How do I make a Facetime call?
Why is Facetime not working?
Can I make a Facetime call to someone using an iPad?
What is Apple Maps?
What is the difference between Apple Maps and Google Maps?
What devices is Apple Maps available on?
Why do I no longer have Google Maps?
Why don’t I have street view on Maps any longer?
How much does Apple Maps cost?
What is Fly Over on Apple Maps?
What is the Traffic Alerts function on Apple Maps?
Will Apple Maps work when my screen is locked?
How do I use Apple Maps?
What is Integrated Facebook?
How do I integrate my iPhone with Facebook?
I don’t want to pull across my Facebook contacts, can I stop this happening?
Can I stop Facebook interacting with my iPhone?
How do I share a photo with Facebook?
How do I share my location on Facebook using Apple Maps?
What call rejection features are available on iOS 6?
What does 'Do Not Disturb' do on the iPhone?
How do I know when “Do Not Disturb” is activate on my iPhone?
How do I set up 'Do Not Disturb' on my iPhone?
Can I set up “Do Not Disturb” to allow some of my calls through?
How do I create my own pre-set messages for 'Send a Reply'
How does “Remind me later” work?
What e-mail improvements does iOS 6 have?
How do I use the VIP inbox on my iPhone?
How do I Flag e-mails in my iPhone?
How do I insert pictures into an e-mail using iOS 6?
What is Passbook?
What is Guided Access and how do I use it?
What are the new features of Safari?
What are the new iCloud tabs in Safari?
How do I continue reading Safari offline?
How much does iPhone cost?
Where can I buy an iPhone 5?
Where can my iPhone 5 be delivered?
How can I find out when O2 has iPhone 5 in stock?
Can I order iPhone 5 on Pay Monthly when it’s out of stock?
How do I find out if I’m eligible for an upgrade?
Is there a Fast Track Upgrade option available for existing customers?
Why can’t Pay Monthly customers get an early upgrade discount?
How do I get a nano sim?
I bought iPhone 5 from another retailer. How do I get a nano sim from O2?
Will my current sim work with iPhone 5?
Where can I get help using the iPhone 5 features?
What is AirDrop?
How do I turn on AirDrop?
turned on. How do I send something with AirDrop?
How do I prevent other people from sending me things on AirDrop?
How do I store passwords in iCloud with Keychain?
Why can’t I save passwords on Keychain?
How do I put a filter on a photo?
How do I remove a filter on a photo?
How do I change the camera image to Square?
How do I turn on the filter?
How I swap between apps?
How do I close an app?
Can I download content on one app while using another?
How do I move between tabs?
How do I use Safari to search for things?
Can I change the search engine in Safari?
How I access the Control Centre?
What can I do in the Control Centre?
How do I select what notifications I want to receive?
When can I use iOS in the Car?
How do I block people from calling or messaging me?
Returning your iOS7 device
Is there an early upgrade offer available for existing customers?
When will my pre-ordered iPhone be delivered?
Can I order if you run out of pre-order stock?
How can I get news and updates about iPhone on O2?
What tariffs will iPhone 5s and iPhone 5c be on?
Where can I find out more about O2 Refresh?
Can I use your Click & Collect service?
Is iPhone 5s or iPhone 5c available on 12 or 18 month tariffs?
Where will you dispatch phones to?
How do I find out if I’m eligible for an upgrade?
Can I buy iPhone 5s and 5c on O2, unlock it and use it on another network?
Can I get iPhone 5s or iPhone 5c on Pay & Go?
More help with Siri
How do I update my iPhone's software?
Why doesn’t double tapping the home button bring up the app switcher?
Can I monitor my data usage through the data counter while I am using Internet tethering?
Will I be able to monitor my data usage real time?
Are there any additional Bolt Ons available if I want to go over my inclusive allowance?
How do I stop running an app in the background?
When I double click the home button, the app I want to switch to isn’t there?
The Clock, Calculator, Compass and Voice Memos icons have disapeared from the home screen where are they?
How do I turn off specific location services?
How do I put apps into folders?
When I switch between apps will my Sat Nav, Skype or Music stop playing.
How do I perform multi-tasking?
How do I view just one mailbox rather than the merged inbox?
How do I zoom the camera in?
Can I turn my cellular data off?
How do I change my home screen wallpaper?
Why do my emails appear in a thread?
How do I connect my BlackBerry to O2?
Will my existing SIM work with my BlackBerry?
How do I import my contacts from my email accounts to my BlackBerry address book?
Can I add the contacts saved on my SIM card to my BlackBerry Address Book?
How do I set up e-mail on my BlackBerry?
What is BlackBerry Protect?
Who can use BlackBerry Protect?
Setting up BlackBerry Protect
Where can I get more information on BlackBerry Protect?
How do I change my ‘Reply to' address on my BlackBerry?
How do I create Groups (distribution lists) on my BlackBerry?
How do I filter out unwanted email messages on my BlackBerry?
How do I wipe a Blackberry of personal information?
How do I enable a password on my BlackBerry?
How do I get access to more BlackBerry help?
How do I synchronise my BlackBerry address book, tasks, memos and calendar with my Microsoft Outlook account?
How do I set up an Automatic Signature on my BlackBerry?
Can I add the contacts saved on my SIM card to my BlackBerry Address Book?
How do I import my Contacts from my email accounts to my BlackBerry Handheld Address Book
How do I upload music from my computer to my Blackberry?
What is Wi-Fi and what can I do with it?
Can I use my BlackBerry as a Tethered Modem?
How do I pair my BlackBerry with another Bluetooth-enabled device
How do I add, change or delete my own email accounts?
I have forgotten my BlackBerry Internet Service username what should I do?
I'm not receiving my emails and I keep seeing messages from etp@etp.eu.BlackBerry.net in my inbox
How do I move my email accounts from one BlackBerry to another?
Can I access my Microsoft Exchange email account via the BlackBerry Internet Service from O2?
How can I receive files such as music and video using Bluetooth on my BlackBerry?
Blackberry software updates
BlackBerry Version 6 Software
Blackberry desktop manager
I am a Pay Monthly customer what services do I get charged for if I go abroad with my BlackBerry?
I don’t want any charges while I am abroad with my BlackBerry, how do I switch Data Roaming off?
What are the additional BlackBerry roaming tariff options for Business customers
I am a Pay Monthly customer will my BlackBerry service work the same while abroad?
I have no coverage where I am, what can I do?
Will I be charged for someone leaving me a voicemail message when I am abroad?
If I switch off Data Roaming can I still use my phone and send text messages?
How much is Wi-Fi abroad when using my BlackBerry?
I am a Pay & Go customer what services do I get charged for if I go abroad with my BlackBerry?
I am a Pay & Go customer will my BlackBerry service work the same while abroad?
What happens if I damage the SIM on my BlackBerry?
What if my Business BlackBerry becomes faulty?
I have upgraded to a BlackBerry on the O2 website, what happens if I want to return the phone?
What is BlackBerry Messenger?
Whats different about BlackBerry Messenger?
How do I get BlackBerry Messenger?
How do I add a new contact using a Barcode or Pin/Email?
Why wont those messages appear in the BlackBerry Messenger inbox when adding a new contact using their mobile number?
What are the ringtones for BlackBerry Messenger?
How do I ‘Ping’ a contact?
How can I share music I am listening to in real-time with my BlackBerry Messenger contacts?
Can I send picture messages using BlackBerry Messenger?
How do I back up and restore my BlackBerry Messenger contacts?
Where can I get more information on BlackBerry Messenger?
BlackBerry Hub - BlackBerry 10
BlackBerry Keyboard - BlackBerry 10
BBM Video with Share Screen - BlackBerry 10
Camera and Time Shift Mode - BlackBerry 10
BlackBerry Story Maker - BlackBerry 10
Contacts - BlackBerry 10
Calendar - BlackBerry 10
BlackBerry Browser - BlackBerry 10
Media Sharing  - BlackBerry 10
Picture and video editing - BlackBerry 10
Search - BlackBerry 10
Voice Control - BlackBerry 10
BlackBerry World - BlackBerry 10
NFC and smart tags - BlackBerry 10
BlackBerry Balance - BlackBerry 10
BlackBerry Link - BlackBerry 10
Getting around the device using some quick and simple gestures on your BlackBerry 10 phone
Quick hints & tips getting around your BlackBerry 10 phone
Will my existing SIM card work with my new BlackBerry 10 phone?
How do I set up my BlackBerry 10 phone?
How do I move my email accounts to my new BlackBerry 10 phone?
How do I sync my email with my BlackBerry 10 phone?
How do I sync my Calendar & Contacts with my BlackBerry 10 phone?
How do I delete my email account from my BlackBerry 10 phone?
What is a BlackBerry ID?
Do I need my BlackBerry ID to switch from one BlackBerry phone to another?
How can I update my BlackBerry ID username or password?
How do I reset my lost or forgotten BB ID password?
I've forgotten the password for my BlackBerry ID and the answer to my secret question?
How do I change my ringtones, sounds and alerts on my BlackBerry 10 phone?
What is the BlackBerry Hub?
Can I open the BlackBerry Hub from anywhere on the phone?
How do I send a message from the BlackBerry Hub?
Can I change the accounts that appear in the BlackBerry Hub inbox?
How do I set my out of office from the BlackBerry Hub?
How do I manage my messages from the BlackBerry Hub?
How do I view Filed messages?
Can I search for a mesage in the BlackBerry Hub?
How do I attach a file to an email or text message from the BlackBerry Hub?
Can I change how messages are displayed in my inbox?
Can I view single messages instead of conversation threads?
How do I set my Email on my BlackBerry 10 phone?
How do I set up my email using advanced settings?
I've changed the password for my email, what do I need do to ensure I still receive my mails on my phone?
How do I remove my email account from my BlackBerry 10 phone?
How do I sync my email with my BlackBerry 10 phone?
How do I delete my email account from my BlackBerry 10 phone?
How do I sync my Calendar & Contacts with my BlackBerry 10 phone?
How do I turn off Calendar & Contacts sync?
Can I copy contacts to and from my SIM card?
How do I add a picture to my contacts?
Why does the picture I have on my contacts sometimes change?
How do I add my Gmail contacts?
How do I merge my contacts on my BlackBerry 10 phone?
How do I change how my calendar is displayed?
How do I create an event in my BlackBerry calendar?
How do I change a calendar event on my BlackBerry 10 phone?
How do I delete a calendar event on my BlackBerry 10 phone?
How do I change the colour of a calendar on my BlackBerry 10 phone?
Why do some events not appear in my calendar on my Blackberry 10 phone?
How do I connect to a Wi-Fi network on my BlackBerry 10 phone?
How do I manually connect to a Wi-Fi network on my BlackBerry 10 phone?
How do I delete a saved Wi-Fi network on my BlackBerry 10 phone?
How do I disable or re-enable a saved Wi-Fi Network on my BlackBerry 10 phone?
How do I enable Bluetooth on my phone and what will it allow me to do on my BlackBerry 10 phone?
How do I pair and connect with a Bluetooth enabled device using my BlackBerry 10 phone?
Can I automatically connect to a Bluetooth connection when I turn on my BlackBerry 10 phone?
Can I change the Default Search Engine on my BlackBerry 10 phone?
How do I share a Link or Picture using my BlackBerry 10 phone?
Can I search for Text on a Webpage on my BlackBerry 10 phone?
Can I add a website to my BlackBerry 10 phone home screen so I can access it quickly?
What is Reader Mode and how do I use it on my BlackBerry 10 phone?
Where can I find files I have downloaded on my BlackBerry 10 phone?
Where can I veiw my browser bookmarks and history on my BlackBerry 10 phone?
How do I use my Browser Security Settings on my BlackBerry 10 phone?
Private Browsing  - on my BlackBerry 10 phone
Accepting Cookies on your BlackBerry 10 phone
Change Permissions for Specific Websites on your BlackBerry 10 phone
How do I organise tasks and notes with BlackBerry Remember on my BlackBerry 10 phone?
Should I password protect my BlackBerry 10 phone?
How do I wipe a BlackBerry 10 phone of personal information?
What is BlackBerry Protect?
How do I set up BlackBerry Protect on my BlackBerry 10 phone?
About Age Verification
What is BlackBerry Messenger?
How do I add a new BBM contact or create a Group on my BlackBerry 10 phone?
How do I send a file or Ping to someone on my BlackBerry 10 phone?
Can I invite others to a chat on my BlackBerry 10 phone?
What's BBM Video Chat?
How do I start a BBM Video Chat on my BlackBerry 10 phone?
How do I switch cameras or share my screen during a BBM Video Chat on my BlackBerry 10 phone?
Can I move the video thumbnail around the screen on my BlackBerry 10 phone?
Can I block BBM Video Chats on my BlackBerry 10 phone?
Can I use BBM Video over Wi-Fi only so I don't use any of my data allowance on my BlackBerry 10 phone?
Can I display my BBM Video Chat on TV using my Blackberry 10 phone?
I can't add a BBM contact, what can I do?
I can't use BBM, what checks should I do?
What is BlackBerry World?
How do I browse categories in BlackBerry World on my BlackBerry 10 phone?
Can I hide items intended for adult, mature or teen audiences in Blackberry World on my BlackBerry 10 phone?
How do I change my payment option for BlackBerry World on my BlackBerry 10 phone?
How do I manage my BlackBerry World Subscriptions on my BlackBerry 10 phone?
Can I rent videos from the BlackBerry World Storefront on my BlackBerry 10 phone?
What is O2 Space?
How do I make a Playlist on my BlackBerry 10 phone?
How do I edit or rename a Playlist on my BlackBerry 10 phone?
Tips & shortcuts for managing your music on BlackBerry 10 phone
What is media sharing?
How do I give my BlackBerry 10 phone a nickname?
Can I select which devices can access my shared media files on my BlackBerry 10 phone?
How do I view or play my Media on a different device?
Can I sync my BlackBerry 10 phone with iTunes & Windows Media Player?
What is Story Maker?
How do I edit a story made with Story Maker on my BlackBerry 10 phone?
How do I take a picture on my BlackBerry 10 phone?
How do I change the Camera Settings on my BlackBerry 10 phone?
How do I record a video on my BlackBerry 10 phone?
I can't turn on the flash or use the video light on my BlackBerry 10 phone
I can't take a picture or record a video on my BlackBerry 10 phone
What is Time Shift and how do I use it on my BlackBerry 10 phone?
How do I switch between the Camera, the Video Camera and Time Shift on my BlackBerry 10 phone?
How do I replace a person's expression using Time Shift on my BlackBerry 10 phone?
Is my BlackBerry connected to the network and ready to use?
Can I add the contacts saved on my SIM card to my BlackBerry?
My phone does not recognise my media memory card?
Will my existing SIM card work with my new BlackBerry?
How do I move my email accounts from one BlackBerry to another?
Which email accounts does BlackBerry work with?
What do I need before I can set up email on my BlackBerry?
How do I add an internet email account to my BlackBerry?
How do I create a BlackBerry Email address?
How do I add, change or delete my own email accounts?
What does “validating email accounts” mean and when do I have to do it?
What is Wi-fi and what can I do with it?
How do I connect to Wi-fi?
How will I know if my BlackBerry is using Wi-fi?
I am having problems connecting to Wi-fi?
How do I enable Bluetooth on my phone and what will it allow me to do?
How do I pair my phone with another Bluetooth-enabled phone?
How can I receive files such as music and video using Bluetooth on my BlackBerry?
How do I change the name in my phone that other people see over Bluetooth?
How can I stop people sending me files over Bluetooth?
I can’t type a passkey on a Bluetooth enabled device?
My list of paired Bluetooth enabled devices isn’t showing?
I cannot pair with a Bluetooth enabled device
How do I personalise my BlackBerry?
How do I change the font style on my BlackBerry?
How do I change the ring tone and volume on my BlackBerry?
How do I turn the vibrating alert on or off?
How can I display a picture of the person who is calling me?
My phone is not using the correct ring tone?
My phone is not ringing or vibrating when I receive a call or message?
How do I get access to more BlackBerry help?
How do I filter out unwanted email messages on my BlackBerry?
I have forgotten my username to log into my email, what should I do?
How do I set up an Automatic Signature on my BlackBerry?
How do I change my ‘Reply to' address on my BlackBerry?
How do I create Groups (distribution lists) on my BlackBerry?
Why do emails appear in both my main ‘Messages’ inbox and in the individual email address inbox on my phone?
What type of email attachments can I view on my BlackBerry?
Some email message are missing from my phone?
I'm not receiving my emails and I keep seeing messages from etp@etp.eu.BlackBerry.net in my inbox?
Every time I send an email from my GoogleMail account, why does my sent item appear in the inbox on my BlackBerry?
Which Calenders can Sync Over The Air (OTA)?
How do I Wirelessly Sync my Google Calendar?
Can I sync my Contacts with Microsoft Outlook?
Can I sync my contacts with Google Contacts?
Can I sync my contacts with Yahoo! Contacts?
Can I sync my Contacts with Windows Live Hotmail Contacts?
What is a BlackBerry ID
How can I get new applications for my BlackBerry?
What is BlackBerry App World and how do I get it?
I am trying to log into BlackBerry App World but I am getting an error message 'unable to validate email 'what should I do?
I am trying to access BlackBerry App World but I've forgotten my BlackBerry ID password, but I do know the answer to my secret/recovery question?
I am trying to access BlackBerry App World but I’ve forgotten the password for my BlackBerry ID and the answer to my secret question?
I no longer have access to the email account I used to set up my BlackBerry ID what should I do?
How can I update my password and security/recovery question for my BlackBerry ID?
Can I delete my BlackBerry ID?
I have downloaded an App that isn’t working properly and I need support, who should I contact for help?
What is BlackBerry Maps and how does it work?
What is BlackBerry Protect?
Who can use BlackBerry Protect?
Where can I get BlackBerry Protect?
How do I set up BlackBerry Protect?
My BlackBerry isn’t connected to a BlackBerry Enterprise Server (BES) anymore, how can I use BlackBerry Protect?
Where can I get more information on BlackBerry Protect?
What are the benefits of using a BlackBerry ID?
What Apps & Services does BlackBerry ID work with?
How do I associate my BlackBerry ID with my email?
What are the benefits of associating a BlackBerry ID with my BIS email?
Is BlackBerry App world compatible with all BlackBerry phones?
How can I update my BlackBerry ID or password?
What is it O2 Space?
I have the new BlackBerry Q10, how do I update my pre-installed Twitter App?
What Instant Messaging Applications work with BlackBerry?
How do the Instant Messaging Applications compare?
What is BlackBerry Messenger?
What’s different about BlackBerry Messenger?
How do I get BlackBerry Messenger?
How do I add a new contact using a Barcode or PIN/Email?
Why won’t those messages appear in the BlackBerry Messenger inbox when adding a new contact using their mobile number?
What are the ringtones for BlackBerry Messenger?
How do I ‘Ping’ a contact?
Can I share music I am listening to in real-time with my BlackBerry Messenger contacts?
Can I send picture messages using BlackBerry Messenger?
How do I backup and restore my BlackBerry Messenger contacts?
How do I transfer my BlackBerry Messenger contacts from one BlackBerry to another?
How do I back up my BlackBerry Messenger contact list?
I cannot register an email address with BlackBerry Messenger
Where can I get more information on BBM?
How do I access the internet from my phone?
How do I bookmark a internet page?
Can I access the internet and make a call at the same time?
What does Tethered Modem mean?
Can I use my phone as a Tethered Modem?
Where can I get more information on using my phone as a Tethered Modem?
I don’t have BlackBerry Desktop Manager software installed, however I would like the option Tethered modem. Are there any other PC software option?
Can I use my phone for voice calls and tethering at the same time?
How do I access o2 active?
I'm having problems browsing on my phone?
How do I find the Media Folder on my phone?
Can I sync my BlackBerry with iTunes?
Can I download Desktop Manager on my Mac Computer?
What is BlackBerry Media Sync?
How do I make a new playlist?
How do I play a music track?
How do I turn the music volume up or down?
How do I play a video clip?
I'm having problems opening media files?
What is the quickest and simplest way of upgrading software on my phone?
What are the different ways I can upgrade the software on my phone?
How do I update my BlackBerry device using OTASL?
What happens during the OTASL update?
Can Business customers use OTASL over the O2 Mobile Network?
Why is it still best to upgrade your BlackBerry using a PC, if you can?
BlackBerry Handheld Software v6
How can I identify the version of software I am using on my device?
I didn’t buy my phone from o2, can I still upgrade the software?
How do I wipe a BlackBerry of personal information?
How do I enable a password or change the password on my phone?
How do I change the PIN number on my sim?
How do I turn the keyboard lock on and off?
What happens if I damage the SIM in my BlackBerry?
I purchased a BlackBerry in a O2 store, can I return my handset within 7 working days?
I purchased my BlackBerry online, can I return my handset within 7 working days?
Why are some of my text messages, call history and sent messages being automatically deleted?
How can I maximise the memory on my phone?
My phones keeps freezing what can I do?
How do I replace the battery?
What is a hard reset and what does it do?
I am on a consumer tariff, if I send my phone away for repair will I get a loan phone?
Does my phone have any warranty?
Can I buy insurance for my phone?
I don’t want any charges while I am abroad with my phone, how do I switch off Data Roaming off?
Can I roam in all countries?
I have no coverage where I am, what can I do?
How can I contact O2 while abroad?
Will I be charged for using applications while abroad?
How much does Business BlackBerry cost?
What services do I get charged for abroad with my Business BlackBerry?
How much does BlackBerry cost on a Pay & Go Tariff?
I am a Pay & Go customer will my BlackBerry service work the same while abroad?
I am a Pay & Go customer what services do I get charged for if I go abroad with my BlackBerry?
How much does BlackBerry cost on Pay Monthly Tariff?
I am a Pay Monthly customer will my BlackBerry service work the same while abroad?
I am a Pay Monthly customer what services do I get charged for if I go abroad with my BlackBerry?
Upgrading & downgrading BlackBerry software over Wi-Fi or 3G
Can I use my BlackBerry when travelling abroad and what is the cost?
Can I buy insurance for my BlackBerry?
What happens if I damage my SIM?
What should I do if my BlackBerry is faulty or I want to return it?
How much does Business BlackBerry cost?
What services do I get charged for abroad with my Business BlackBerry?
How much does BlackBerry cost on a Pay & Go Tariff?
How do I import contacts to my Window Phone?
How do I buy and download apps from Windows Phone Store?
What is Wallet and how do I set it up on my Windows Phone?
How do I set up an email account to my Windows Phone?
How do I connect my Windows Phone to Wi-Fi?
How do I enable Tethering on my Windows Phone?
What is Sky Drive?
How do I set up and access Kids Corner on my Windows Phone?
Buy accessories
Store locater
Coverage checker
Connecting wi-fi
Guarentees
Top 5 tips
Activate a new SIM
Order a new SIM
Order a new Micro SIM
How do I manage my HD7 phone and SIM contacts?
How do I add a contact in my HD7 phone?
How do I change the PIN number on my HD7 phone?
How do I lock / unlock my HD7 phone?
How do I enter the Voicemail number on my HD7 phone?
How do I check my Voicemail on my HD7 phone?
How do I put my HD7 phone on silent?
Where can I buy games and programs for my HD7 phone?
How do I change the ringtone on my HD7 phone?
How do I change the background colour on my HD7 phone?
How do I change the wallpaper on my HD7 phone?
How do I switch the Wi-Fi on my HD7 phone on/off?
How do I remove a Wi-Fi connection from my HD7 phone?
How does my HD7 phone show me I have a Wi-Fi connection?
How do I delete an email account on my HD7 phone?
How do I clear the cookies / history / cache on my HD7 phone?
How do I connect my HD7 phone to another device using Bluetooth?
My Bluetooth device is not working, how do I get it to work?
How do I enter the message centre number on my HD7 phone?
How do I send a text message on my HD7 phone?
How to I send a Multimedia Message on my HD7 phone?
How do I edit the MMS settings on my HD7 phone?
HTC Cha Cha
HTC Salsa
HTC Desire S
HTC Wildfire
Using Android on your HTC phone
Why should I update the software on my Android phone?  
What version of Android do I have on my phone now?
How do I update the software on my HTC phone?
How do I ‘Back Up and ‘Restore’ the data on my HTC phone?  
How do I copy my contacts from my Sony Ericsson phone to my SIM?
How do I create a new contact on my Sony Ericsson phone?
How do I change the PIN number on my Sony Ericsson phone?
How do I enter the Voicemail number on my Sony Ericsson phone?
How do I change the ringtone on my Sony Ericsson phone?
How do I start using the Marketplace on my Sony Ericsson phone?
How do I add an App on my Sony Ericsson phone?
How do I delete an App on my Sony Ericsson phone?
How do I disconnect a Wi-Fi connection from my Sony Ericsson phone?
How do I setup a Googlemail account from my Sony Ericsson phone?
How do I sign in to my Googlemail account from my Sony Ericsson phone?
How do I clear the cache on my Sony Ericsson phone?
How do I clear the internet history on my Sony Ericsson phone?
How do I turn my Bluetooth on and make my Sony Ericsson phone visable to other devices?
How do I change my Sony Ericsson phone's bluetooth name?
How do I enter the message centre number on my Sony Ericsson phone?
How do I turn on/off predictive text on my Sony Ericsson phone?
Xperia arc
Xperia Play
Xperia X8
Xperia X10
Xperia neo
Using Android on your Sony/Sony Ericcson phone
How will I know if there is a software update for my phone?  
Why should I update the software on my Android phone?
What version of Android do I have on my phone now?  
How do I update the software on my Sony phone?  
How do I ‘Back up’ and ‘Restore’ the data on my Sony phone?
What is Android?
What does Android do?
Which Android should I choose?
Does Android work on all phones?
What does ‘Android Overlay’ or ‘Customisation’ on ‘Android’ mean?
Are there different versions of Android software?
Do I need a Gmail account for my Android phone?
What will I get on my Android phone?
Can I manage my O2 account via my Android phone?
Getting the most out of your Android phone
Tips for writing on your Android phone
Surfing & sharing on your Android phone
Nuts & Bolts of the Android phone
Prevent initial set-up problems on the Android phone
Don't forget your Google account for your Android phone
Help getting around my Android phone
Why choose Gingerbread?
More on Android Apps and Games
How do I install new Apps on my phone?
How do I update my Apps?
How do I remove an App I installed through Google Play?
Can I return a recently purchased app?
How do I manage my Payment Information?
Help with signing into the My O2 App
How do I download the My O2 App for Android?
My O2 App features
My O2 App Pay Monthly features
My O2 App Pay & Go features
How do I navigate around the My O2 App?
Which of my accounts can I view in the My O2 App?
What is the My O2 App? 
What do I need to use the My O2 Android App?
Top Android Apps
Using Android on your LG phone  
How will I know if there is a software update for my phone?
Why should I update the software on my Android phone?
What version of Android do I have on my phone now?
How do I update the software on my LG phone?  
How do I ‘Back Up’ and ‘Restore’ the data on my LG phone?  
Dell Streak
Google Talk - group chat
Using group video chats
Apps
Embedding content through widgets
Using Maps in 3D
Text by voice
Managing notifications
Setting up and using the network manger tool
Using the explore by touch mode
Setting up and using face recognition
Using live video effects
Saving content to the cloud
Sharing content from your 'Me' profile via the people app
Setting up automatic respond by text to a call
Samsung Galaxy S
Samsung Galaxy S2
Samsung Galaxy Ace
Samsung Galaxy Mini
Using Android on your Samsung phone
How will I know if there is a software update for my phone?
Why should I update the software on my Android phone?
What version of Android do I have on my phone now?
How do I update the software on my Samsung phone?
How do I ‘Back Up and ‘Restore’ the data on my Samsung phone?
Email - How do I setup/sign into a Google mail account from my Galaxy SIII?
How do I set up my Samsung Galaxy SIII
How do I activate swype on my Galaxy SIII?
How do I set up wireless tethering on my Galaxy SIII?
How do I improve Battery Life on my Galaxy SIII?
What is Best Shot on the Galaxy SIII and how do i use it?
I've got DropBox on my Galaxy SIII, what is it?
My Galaxy SIII has Buddy Photo Share What is it and how do I use it?
My Galaxy SIII has Smart Stay, What is it and how do I use it?
How do I activate the DLNA server on my Samsung Galaxy S4?
What is the feature 'Group Play' on my Samsung S4?
How do I embed content through widgets on my Samsung S4?
How do I use the app button on my Samsung S4 phone?
How do I set up a POP3 / IMAP4 email account on my Samsung S4 phone?
How do I set up my Gmail account on my Samsung S4 phone?
How do I delete an email account on my Samsung S4?
How do I update the software on my Samsung S4?
How do I check the current software version on my S4?
How do I take a photograph with my Samsung S4?
How do I record a video on my Samsung S4?
How do I use the Dual Camera on my Samsung S4?
How do I set up Face Unlock on my Samsung phone?
What is the 'Story Album' app on my Samsung phone?
Is there an issue with charging the Samsung S4?
How do I manage the Apps on my Samsung phone?
How do I add an App onto my Samsung phone?
How do I delete an App on my Samsung phone?
How do I update an app on my Samsung phone?
How do I use folders for grouping apps on my Samsung phone?
What is Samsung Apps?
How do I the use S-Health App on my Samsung?
What is a Samsung account?
How can I sign up for a new Samsung account on my device?
How can I sign into an existing Samsung account on my device?
How can I remove a Samsung account from my device?
How do I manage my Bluetooth connections on my Samsung phone?
How do I transfer files via Bluetooth on my Samsung phone?
How do I manage Wifi connections on my Samsung device?
How do I turn on the Flight mode on my Samsung device?
How do I connect the tablet to Samsung Kies via Wifi?
What is Samsung Wifi Direct?
How do I use Wifi Direct on my Samsung Device?
How do I find the Wi-Fi Mac Address of my Samsung device?
How do I switch off/on data roaming on my Samsung?
How do I change to manual/automatic network selection on my Samsung phone?
How do I reset the APNs on my Samsung to their default?
How do I switch Airplane mode on my Samsung on/off?
What is a DLNA server function on my Samsung phone?
How do I back up my Samsung device?
How do I find the IMEI number of my Samsung phone?
How do I soft reset my Samsung device?
How do I Factory reset my samsung device?
What is Motion feature on my Samsung device?
How do I use the Samsung Motion feature on my phone?
What Motions are available on my Samsung Device?
How do I clear the internet history on my Samsung device?
How do I copy numbers from my SIM to my Device?
How do I change the SIM PIN number on my Samsung phone?
How do I setup a passcode / screen lock on my Samsung phone?
What is Google Play?
Has Google Play totally replaced Android Market?
What do I need to use Google Play on an Android phone?
How do I access Google Play?
I don’t use an Android phone, can I still use Google Play?
What is Google Play Cloud?
What is Play Movies?
What is Play Music?
What is Play Books?
What are the new features on Froyo 2.2?
How do I switch between recently used programmes on FroYo?
How do I perform a Factory Reset on FroYo?
How do I improve battery life on FroYo?
How do I Turn off Wi-Fi on FroYo?
How do I turn on/off Location Services on FroYp?
How do I alter the screen brightness on FroYo?
How do I move the slider to dim the screen on FroYo?
How do I switch Airplane Mode on/off on FroYo?
How do I find the software version of my phone on FroYo?
How do I change the Screen Lock PIN number on my phone using FroYo?
How do I add my Gmail E-Mail account to my Android phone using FroYo?
How do I set up a POP3 E-Mail Account on my Android phone using FroYo?
How do I set up an additional POP 3 E-Mail account on my Android phone using FroYo?
I don’t want any charges while I am abroad with my phone, how do I switch off Data Roaming on FroYo?
How do I connect my phone to Wi-Fi on FroYo?
How do I manage my Wi-Fi connections on FroYp?
How do I turn my phone into a portable Wi-Fi hotspot on FroYo?
How do I find the MAC address on my phone using FroYo?
What are the new features on Gingerbread?
How do I use the front facing camera on Gingerbread?
How do I search the internet using voice commands on Gingerbread?
How do I turn off HD on YouTube videos on Gingerbread?
How do I add a widget to my desktop on Gingerbread?
How do I move a widget on my desktop on Gingerbread?
How do I perform a factory reset on Gingerbread?
How do I improve battery life on Gingerbread?
How do I turn off Wi-Fi on Gingerbread?
How do I turn off Bluetooth on Gingerbread?
How do I turn on/off Location Services on Gingerbtread?
How do I alter the screen brightness on Gingerbread?
How do I use Power Saver on Gingerbread?
How do I switch Airplane Mode on/off on Gingerbread?
How do I change the PIN number on my phone using Gingerbread?
How do I upload a picture to Facebook on Gingerbread?
How do I switch between recently used programmes on Gingerbread?
How do I find the software version of my phone on Gingerbread?
How do I change the Screen Lock PIN number on my phone on Gingerbread?
How do I add my Gmail E-Mail account on my Android phone using Gingerbread operation system?
How do I set up a POP3 E-Mail Account on my Android phone using the Gingerbread operating system?
How do I set up an additional POP 3 E-Mail account on my Android phone using the Gingerbread operating system?
How do I turn my phone into a portable Wi-Fi hotspot using the Gingerbread operating system?
How do I switch off/on data roaming using the Gingerbread operating system?
How do I reset the APNs to their default using the Gingerbread operating system?
How do I manage my Wi-Fi connections using the Gingerbread operating system?
How do I find the MAC address on my phone using the Gingerbread operating system?
How do I reset the APNs to their default using the Gingerbread operating system?
Data Roaming – How do I switch off/on data roaming using the Gingerbread operating system?
How do I connect my phone to Wi-Fi using the Gingerbread operating system?
How do I manage my Wi-Fi connections using the Gingerbread operating system?
How do I turn my phone into a portable Wi-Fi hotspot using the Gingerbread operating system?
How do I find the MAC address on my phone using the Gingerbread operating system?
What are the new features on Ice Cream Sandwich 4.0?
How do I switch between apps?
How do I search the internet using voice commands?
How do I turn off Face Unlock?
How do I use Android Beam?
How do I change my quick response text messages?
How do I turn off HD on YouTube videos?
How do I take a Screenshot?
How do I upload a picture to Facebook?
How do I add a widget to my desktop?
How do I move a widget on my desktop?
How do I resize a widget?
How do I use quick response text messages?
How do I change my quick response text messages?
How do I perform a Factory Reset?
How do I improve Battery Life?
How do I turn off Wi-Fi?
How do I turn off Bluetooth?
How do I turn off Location Services?
How do I turn off Screen Brightness?
How do I add my Gmail E-Mail account on my Android phone?
How do I set up a POP3 E-Mail account on my Android phone?
How do I set up an additional POP 3 E-Mail account on my Android phone?
How do I delete an email account?
How do I reset the APNs to their default?
How do I switch off/on data roaming?
How do I connect my phone to Wi-Fi?
How do I manage my Wi-Fi connections?
How do I turn my phone into a portable Wi-Fi hotspot?
How do I re-name my Wi-Fi Hotspot?
How will I know if there is a software update for my phone?  
Why should I update the software on my Android phone?
What version of Android do I have on my phone now?
How will I know if there is a software update for my phone?
Why should I update the software on my Android phone?
What version of Android do I have on my phone now?
How do I update the software on my Motorola phone?  
How do I ‘Back Up and ‘Restore’ the data on my Motorola phone?
Using Android on your  Motorola phone  
Can I use my Android phone for Tethering?
How do I enable Tethering on my Android phone?
How do I turn off Internet Tethering on an Android phone?
Can I access the internet and make a call at the same time?
Can I monitor Data usage on my Android phone?
Will I be able to monitor my data usage real time?
Will I be notified if I go over my allowance?
WiFi Hotspot Locator
What's new in Android 4.2 (Jelly Bean)
Whats New in Android 4.1? (Jelly Bean)
Improved Performance
Expandable Notifications
Resizable App Widgets
Higher-Resolution Contact Photos
Voice Recognition Improvements
Camera App Improvements
Google Search
Voice Search
Google Now
Predictive Keyboard
Android Beam
How do I activate Google Now?
How do I voice search in Google Now?
How do I add a widget on Google Now?
How do I search the internet using voice commands?
How do I turn on Face Unlock?
How do I turn off Face Unlock?
How do I use Android Beam?
How do I change my quick response text messages?
How do I turn off HD on YouTube videos?
How do I take a Screenshot?
How do I upload a picture to Facebook?
How do I add a widget to my desktop?
How do I move a widget on my desktop?
How do I resize a widget?
How do I use quick response text messages?
How do I change my quick response text messages?
How Do I Perform a Factory Reset?
How do I improve Battery Life?
What is Android Beam?
How do I use Android Beam?
What is Google Now?
Google Now Cards
Can I use my phone when travelling abroad and how much will it cost me?
Can I buy insurance for my phone?
What happens if I damage my SIM?
What should I do if my phone is faulty or I want to return it?
What are the Windows Phone features?
How do I manage My O2 Account in Windows Phone?
What do the Back, Start and Search keys do in Windows Phone?
How do I make a call using Windows Phone?
How do I set up a Network on Windows Phone?
How do I transfer my contacts on Windows Phone?
How do I change Live Tiles on the Start screen on Windows Phone?
How do I set up Windows Phone Market Place?
Which email accounts will Windows Phone work with?
What do I need before I can set up email on my Windows Phone?
How do I add my Windows Live or Hotmail email account to my Windows Phone?
How do I set up an email account on Windows Phone?
How do I delete my email account from my Windows Phone?
Can I link my email accounts on my Windows Phone?
Can I email attachments on my Windows Phone?
How do I download an attachment from an email?
How do I send a text message on my Windows Phone?
Can I send a text message on my Windows Phone using my voice only?
How do I take a picture and share it in a message?
How do I share a saved picture or video in a message?
How do I share a picture or video from the Pictures Hub in a message?
How do I share a voice note or custom ringtone in a message?
How do I share my location in a message?
How do I manage delivery confirmation for SMS and MMS?
How do I delete messages?
How do I access the internet from my Windows Phone?
How do manage my favourites list and browsing history?
I’m having problems browsing on my Windows Phone
How do I save a webpage to the Home Screen on my Windows Phone?
How do search for information within a webpage on Windows?
What is Local Scout and how do I use it on my Windows Phone?
Can I use my Windows Phone for Tethering and how do I set it up?
Can I access the internet and make a call at the same time on Windows?
How do I connect to Wi-Fi on my Windows Phone?
How do I find the MAC address for my Windows Phone?
How do I set up Kid's Corner on my Windows Phone?
How do I access Kid's Corner on my Windows Phone?.
What is Windows Phone Store?
Can all Windows Phone devices download apps?
Are there any Windows Phone Store Hints & Tips?
Can all Windows Phones download apps?
What can I do on Windows in the Games Hub?
How do I play games on my Windows Phone?
How do I invite someone, or accept an invite, to play a game on my Windows Phone?
What are Beacons and how do I set them up on my Windows Phone?
How do I use an Xbox LIVE account on my Windows Phone?
What is Xbox SmartGlass?
What is SkyDrive?
How do I synchronize documents with SkyDrive?
How do I synchronise documents from SkyDrive to my Windows Phone?
How do I upload an existing document to SkyDrive?
How do I save a new document to SkyDrive?
How do I edit my documents on your computer later on?
What is Office Hub?
How do I use Microsoft Office applications on my Windows Phone?
How do I review documents on my Windows Phone?
How do I edit on the go on my Windows Phone?
What is OneNote?
How do you sync notes with SkyDrive?
How will I know if there’s a software update for my Windows Phone?
Why should I update the software on my Windows Phone?
What version of Windows do I have now?
How do I prepare my Windows Phone for an update?
How do I install an update on my Windows Phone?
Hints & Tips for updating your Windows Phone software.
I can't find the mobile I want to order
Paying a deposit when buying a mobile
Payment methods we accept online
How do I place an order?
Purchasing an additional mobile for my account
I'm having problems using the online shop
I can't view the online shop
I'm having problems with my online shop/account security code
I've failed the credit check
How do I cancel, return or exchange my order?
How do I track my repair online?
I've been charged for my order but not received it
Our Consumer Returns & Repairs Policy
What to do if you receive calls from companies pretending to be O2
O2 Insure
Re-opening my account
Why do my calls keep dropping?
I deleted the TU Go app. Why am I still getting calls on my tablet and laptop?
I don't have a smartphone, can I still use TU Go?
What's 'GSM' and how is it different from WiFi?
My kids have mobiles. Can I sign in with my TU Go account on their phones, so I can share my monthly allowance with them?
My phone's out of battery. Can I sign into TU Go on my friend's phone? Will it mess up their Timeline?
Can I use my Pocket Hotspot as a WiFi connection for TU Go?
I don't want TU Go any more. How do I delete my account? 
My iPhone comes with visual voicemail. So why are you charging me for it?
priority
International & travel
How do I sign up to get O2 More?
Do I have to be an O2 Mobile customer?
Who do I contact if I have a question or problem with my offer?
What if I have problems registering for O2 More?
Can I use O2 Recycle if I'm not on O2?
How much is my device worth?
My device isn't on the list. What can I do with it?
My device is on the list, but there's no price next to it. What can I do?
How do I know if my device is in 'working order'?
How do I find out the manufacturer and model details?
Do I need to send any accessories too?
Do I need to send the sim card?
Do I need to pay to post my device to you?
What's the best way to send my device?
I selected to print a freepost address label and use my own envelope but now I can't click back to the order confirmation page to print it. What can I do?
Will I get confirmation of receipt of my device(s)?
What if I change my mind?
How do I get paid?
I live in Republic of Ireland - Can I still participate?
Is there a limit to the number of items I can send ?
What happens if stolen items are sent in?
What happens to my device once I have sent it in?
What are the environmental benefits of recycling my device?
Which charities does O2 support through O2 Recycle?
Why are you turning off Bluebook?
When are you turning off Bluebook?
What will happen to my information stored in Bluebook?
Why are you turning off Send Txt?
When are you turning off Send Txt?
Is there any alternative to Send Txt?
What services are closing?
What is the Your Family Bolt On?
A member on my Your Family Bolt On has changed their number?
I'm on Pay & Go, what happens to my Your Family Bolt On if I don't top up?
I've not paid my bill, what happens to my Your Family Bolt On?
How do I keep my Your Family Bolt On up to date?
Are there any limits or restrictions on the Your Family Bolt On?
I've been removed from my Your Family group?
I want to buy the Your Family Bolt On but it's saying I'm not eligible. Why?
How do I pay for the Your Family Bolt On?
About age verification
Activating parental control
General Security Advice
Phishing explained
Common security threats – how viruses infect your computer
Common security threats on your mobile phone
What is Smart Steps?
How do you protect my personal information/data?
How do I report a phishing email?
Can I see some examples of Phishing emails?
I’ve received a call from someone saying they are working for O2. They asked me to download some software from a website that is not O2, what should I do?
The security of my o2.co.uk email account has been breached. I’ve rang customer services who have reset it. Is it ok to change it back to my old password?
Mobile Security
About text messaging
About media/picture messaging
Sending a text from my mobile
Sending text messages whilst abroad
Problems using text messaging
Charges for sending text/media messages from my mobile
Sending a media message from my mobile
Sending media messages whilst abroad
I'm having problems using media messaging
How do I change my voicemail PIN?
I'm having problems with Voicemail 901
Charges for receiving Voicemail 901 messages abroad
About Instant Messaging
Complaining about a Premium Rate Service Provider
Setting up my mobile to send and receive email
Accessing my O2 email via POP3
Accessing my email on my BlackBerry®
Accessing my email on my XDA/XDA II
I am having problems with my email account
About Photocards
Using Voicemail 901
Charges for using Voicemail 901
Using Voicemail 901 abroad
About Call Alerts
Turning Missed Call Alert on/off
Turning Abandoned Call Alert on/off
Charges for using Call Alerts
I'm not receiving my Text Alerts
About Text Chat
About Media Chat
Registering for Text/Media Chat
Charges for using Text/Media Chat
Viewing the most recent messages posted on Text/Media Chat
How can I reset my voicemail PIN?
I want to use my mobile abroad
Receiving calls on my mobile whilst abroad
Dialling an overseas number
Sending text messages abroad from the UK
Sending a text message to a UK landline whilst abroad
Using Voicemail 901 abroad
Save money when calling abroad from the UK
I want to know what networks I can use whilst abroad
My mobile keeps changing networks whilst abroad
Using my data services abroad (e.g. BlackBerry® or Xda)
Accessing i-mode whilst abroad
How to switch off data roaming
International call charges
What is International Sim?
How much does it cost to make calls?
What numbers can you call?
Can I use International Sim when I’m abroad?
What do I do if I’ve got a problem with International Sim?
Are International Sim and O2 Unlimited the same?
What is O2 Litmus and how can I join?
About Bet2Go
I've forgotten my Bet2Go PIN and/or password
Registering for Send Text
Charges for using Send Text
Using Send Text abroad
I'm having problems using Send Text
Sending a text to more than one person at a time with Send Text
About Text Alerts
I want to subscribe/unsubscribe to alerts
Using Text Alerts whilst abroad
Charges for Text Alerts
I'm not receiving my Text Alerts
About Media Alerts
I want to know if I can receive Media Alerts
About Email to Mobile Alerts
I want to subscribe/unsubscribe to Email to Mobile Alerts
Using Email to Mobile Alerts whilst abroad
Charges for Email to Mobile Alerts
I am not receiving my Email to Mobile Alerts
Listen to a preview of a ringtone on our website
Keeping you secure
Why isn't the mobile internet available on my phone?
Problems getting the mobile internet working
How much does the mobile internet cost?
How do I go to web pages using the mobile internet?
How do I get my email using the mobile internet?
How can I control my children's mobile internet use?
Full internet pages and mobile adapted ones - what's the difference?
The mobile internet browser bar
How do I use bookmarks?
Can I use the mobile internet abroad?
Can I watch videos on the mobile internet?
Automatic personalisation
Homepage modules
Is there any way to make mobile internet pages display faster?
How do I get to Google search?
Will O2 protect me from viruses on my phone?
Problems with content charges
About O2 Reward (10% Back Every 3 Months!)
How to complain
Directory listing
About the Your O2 Numbers Bolt On
I want to stop receiving nuisance calls/messages
Broadband Help
My O2 free from your mobile phone
O2 consumer code of practice
Online summary - General condition 23 and 24
How can I get a copy of the information O2 store on me?
How can I find my nearest O2 shop/store?
What is Social call?
Do you get charged for data?
What do I do if the account holder is terminally ill or has passed away?
Write to O2 Money:
Help with your phone
How can I check what the coverage is like in my area?
Charger-less device
Can I collect my order from an O2 Store?
O2 Joggler, can I update the software
Complaints about your Consumer Credit Agreement
How can I web chat with you?
How to connect to O2 Wifi
What is WiFi?
What is O2 Wifi?
How much does it cost?
How do I get free WiFi?
How do I sign in?
Can I use O2 Wifi to watch online videos, or make phone or video calls over the internet?
I'm not with O2. Does that matter?
Is O2 Wifi the same technology I use at home?
Why do I have to sign up?
How can I find my nearest O2 Wifi hotspot?
My signal strength is low. What's going on?
Why should I choose O2 Wifi over 3G or GPRS?
What kind of device works best?
Do I need to sign a contract to use O2 Wifi?
How do I know I'm near an O2 Wifi hotspot?
What's an SSID?
Is there a download limit?
How do I remove devices from my account?
How do I add devices to my account?
How fast is O2 Wifi?
How do I connect using an iPhone/iPad?
How do I connect using an Android phone/tablet?
How do I connect using a Windows PC (XP, Vista, 7)?
How do I connect using a Mac?
How do I connect using a PSP?
How do I connect using a Kindle?
How do I connect?
How do I manage my account through my.o2wifi.co.uk?
What if I've forgotten my account password?
How do I delete my account?
How can I change my account info?
How many devices can I have on my account?
What if I've lost my device?
Do I have to own all the devices I've added to my account?
Does O2 Wifi block any types of traffic?
Does O2 Wifi provide any general security, like WEP/WPA encryption for the network?
Will my account information be shared?
What are the Ts & Cs? What will you do with the information I give you?
Does O2 Wifi track the sites I visit?
I've signed up but can't get past the Welcome page. What do I do?
What if I see an error page when I open my browser using O2 Wifi?
What if I forget the password for my online account?
I'm stuck in a loop and can't get away from the Welcome page. What do I do?
What can I do on MyO2?
How do I delete a device?
What if I've lost my device?
What if I've sold my device?
What is the O2 Wifi App?
Who can have it?
Signing up for O2 Wifi
Using O2 Wifi
Searching for an O2 Wifi Hotspot
Managing Devices
I already have mobile phone insurance. Why do I need to take your insurance?
What is included with Insurance for O2 Lease?
What tariffs are available on O2 Lease?
Why should I take O2 Insurance?
I want to upgrade my O2 Lease
What if I change my mind after I’ve taken an O2 Lease?
Will I have a separate O2 Lease account?
I don’t want to be without a device. Do I have to give back my current handset before I can upgrade with O2 Lease?
I’ve sent the O2 Lease device back. How will I know when you’ve received it?
What if my phone is damaged when I return it to you?
How much could I be charged if my phone is damaged?
How do I return my O2 Lease device?
What happens the device is lost or stolen?
I’ve found my lost / stolen leased device.
Where can I find the O2 Lease terms and conditions?
Will I have a separate O2 Lease contract?
What is the International Favourites Bolt On?
How does International Favourites work?
How do I register for International Favourites
Do my International Favourites numbers all have to be in the same country?
Which countries are supported by International Favourites?
How much does the O2 International Favourites Bolt On cost?
I have subscribed to International Friends and Family trial; do I need to register again for the International Favourites Bolt On?
My country is not available in International Favourites, what options do I have to call my friends and family abroad?
What am I committing to when I buy International Favourites?
How do I pay for International Favourites?
Can I call mobiles with International Favourites?
Why is my landline number identified as a Mobile number on the International Favourites website?
What happens if I haven’t got enough credit on my Pay & Go mobile to register for International Favourites?
How do I get set up?
What is my monthly allowance with International Favourites?
Do the International Favourites minutes roll over from month to month?
How often can I change my International Favourites numbers?
Can I call my International Favourites numbers from any phone?
Can I use the International Favourites Bolt On when I’m abroad?
How can I change my International Favourites numbers?
Can I change my O2 International Favourites package?
What happens if I don’t have enough calling credit to pay for the next month of International Favourites?
What do I do if I’ve got a problem with the International Favourites service?
How much do I pay for International calls outside of my International Favourites minutes?
What happens to International Favourites if I have ported my number into O2?
What happens if I change between International Favourites 3 and International Favourites 5?
What happens to International Favourites if I change my tariff?
What is a ‘Call Me’ number and how do friends, family or business contacts call me from abroad using International Favourites?
Do the International Favourites minutes roll over from month to month?
How do I stop my International Favourites subscription?
Will I lose my International Favourites Call Me number when I end my subscription?
Why do I have to have Caller ID enabled on my phone to use International Favourites?
What International Favourites numbers are included?
What is O2 Travel?
What is TU Go?
Where can I get the TU Go app?
Why do my phone, tablet and laptop all ring at the same time?
How do I sign up to TU Go?
What does TU Go cost?
I've forgotten my TU Go password. What should I do?
My signal keeps dropping. What should I do?
Tu Go update (1.1.5) – what’s changed?
TU Go update (1.1.7) - What's changed?
Why do my TU Go calls keep dropping?
Can I use TU Go to call the emergency services on 999?
How do I mark events as 'read' using TU Go?
How does TU Go notify me of incoming texts?
I deleted the TU Go app. Why am I still getting calls on my tablet and laptop?
I've got a new mobile phone number. Do I need to change it in TU Go?
How do I delete TU Go?
TU Go update (1.1.5) – How does TU Go notify me of incoming texts?
TU Go update (1.1.5) – How do I clear my Timeline counters? How do I mark events as ‘read’?
Can I sign up to TU Go?
What does it cost to use TU Go abroad?
Will I have to pay to use TU Go's visual voicemail when I'm abroad?
How do I switch off my data usage while I'm roaming abroad?
What if I go abroad? How do people call me on TU Go?
What does it cost to receive calls and texts through TU Go, when I'm abroad?
Can I call registered helplines (like Childline) using TU Go?
What does TU Go cost?
On my bill, will I be able to tell which calls and texts were through TU Go?
Do I have to pay to pick up my voicemail in the UK?
Does TU Go use up my data allowance?
I have TU Go and someone's stolen my smartphone. How do I report it?
I've forgotten my TU Go password. What should I do?
I've left my iPad at home and it's still signed in to TU Go. I don't want anyone to see my Timeline. Can I log out?
Can I turn off visual voicemail?
Why don't my contacts show up in TU Go on my computer like they do on my phone?
Why doesn't my headset / headphones / microphone work with TU Go?
Why do I have a different number of TU Go notifications across my devices?
Why can't I add pictures to my TU Go contacts on my iPad?
Sometimes when I text my contacts from TU Go on my iPad, it deletes what I've written. How can I fix this?
Why can't I click on links and phone numbers in my TU Go messages?
Why can't I send group text messages from TU Go?
Why can't I forward text messages from TU Go?
My alarm went off while I was on a call - why did my call drop?
TU Go isn’t notifying me of new text messages. What’s going on?
How do I add a contact?
How do I call someone using Tu Go?
How do I send a message with TU Go?
How do I clear my Timeline?
Can I use TU Go to call my Skype contacts?
How do people call me when I'm on TU Go?
Why can't I see who's calling when I use TU Go on my PC?
If I clear the cache on my phone, will it clear my TU Go data?
I don't have any mobile signal but I'm connected to a WiFi hotspot. How do I make a call over WiFi?
What is Timeline clustering?
How do I clear my Timeline counters? How do I mark events as ‘read’?
Why does my phone keep ringing after other logged in devices have stopped?
What is TU Go 'visual voicemail'?
Can I use TU Go to call the emergency services on 999?
How do I add a contact using TU Go?
What's 'GSM'? And how is it different from WiFi?
Which of my devices will work with TU Go?
Do I need headphones or a microphone to use TU Go?
Can I have TU Go open on more than one device at the same time?
Will the TU Go app save my text messages?
Will I still be able to see and save my text messages on my phone?
I can't download TU Go for my device. What's going on?
I've left my phone at home. Can I download TU Go on my PC or tablet and use that instead?
I have TU Go and someone's stolen my tablet / laptop / iPod touch – what should I do?
How do I contact O2 customer services?
What is O2's 4G Phone Promise?
I don't get 3G coverage now so how will I get 4G?
What do I need to get 4G?
Will my existing phone work when 4G is launched or will I need a new one?
What 4G devices will you have available?
How can I keep up-to-date on 4G?
Will 4G eat up my data faster?
What tariffs are available on 4G?
I am currently in a contract with O2 can I get 4G?
Why would someone pay more for 4G from you when Three is offering it at no extra cost?
I’m really interested in the O2 exclusive 4G version of the Nexus, where do I find out more details?
How do I connect to WiFi on the Underground?
How do I sign up to O2 Wifi?
I am an O2 mobile customer. Why can't I use WiFi on the Underground?
I can use O2 Wifi but not WiFi on the Underground, why?
I get an error saying please top up to use WiFi on the Underground.
I get an error saying there seems to be a problem with my mobile.
How do I change the number that I used to register for O2 Wifi?
I've given my phone away, how do I remove it from this service?
My question's not answered here, where can I get more help?
I've changed my O2 mobile number, what do I need do?
Is the O2 Train Travel app secure?
How many journeys can I store in the journey history?
Can I buy a ticket for someone else?
What's an m-ticket?
Can I book several journeys at the same time?
Will I get a receipt when I use the Train Travel app?
Why can I see two tickets with the same name but different prices?
How do I change my ticket – and will it cost extra?
How do I link my O2 Train Travel app to my O2 Wallet?
I tried to use my O2 Wallet to pay for my train ticket and it didn't work. Why?
I paid with my virtual O2 Money Account Card. Will I be able to collect my ticket from the self-service machines?
How do I collect my tickets after buying them using the Train Travel app?
What can I do if I need to change a ticket I’ve already booked using the Train Travel app?
Can you post my train tickets to me?
How can I apply for a refund?
Can I cancel my tickets before I receive or collect them?
How long will it take you to process my refund?
I forgot to carry my railcard and had to pay an excess. Can I get a refund on that?
Will you let me know when you've sorted my refund?
The debit or credit card I used to buy my ticket has been lost or stolen. How can I collect my tickets?
How do I pick up my tickets from a self-service ticket machine?
Can I pick up my tickets from any self-service ticket machine?
What if I want to change my smartphone or pass it onto someone else?
Will the Train Travel app work on any smartphone?
How much space do I need on my phone to download the Train Travel app?
How do I get to the O2 Train Travel app on my phone?
What do I need to take with me when I travel?
What happens if my train's late?
What if there's no ticket office or self-service machine at the station I'm leaving from?
Can I buy an overnight ticket (period return) on any route?
Where do I find my booking reference number on the Train Travel app?
How do I book tickets for a someone in a wheelchair?
How old do children have to be to travel without an adult?
What's the advantage of linking my O2 Train Travel app to my O2 Wallet?
How do I use a card in my O2 Wallet to pay for my train tickets?
Can I pay for a ticket with my American Express or Maestro card?
How long before I can claim for a refund?
Can I get a refund on an m-ticket?
How long will it take you to process my refund?
My train was delayed. How can I get compensation?
I think I've been charged twice for the same tickets by mistake. What should I do?
How long do I have to wait before I can collect my tickets from a Self-Service ticket machine?
What do I do if I'm having problems picking up my ticket from the self-service ticket machine?
Can I reserve a seat when buying a ticket?
What happens to my m-tickets if I have switched devices or my phone is lost/stolen? 
I have multiple phones / tablets. Can I have more than one Train Travel app?
How can I get in touch with you?
I booked through the O2 Train Travel app and I need help. Who do I talk to? 
I want to complain. How does that work?
I disagree with something about my booking. Who do I get in touch with?
How do you know I can save 80%?
How can I find the cheapest tickets?
Online chat
Reputation
Cyberbullying
Sexual grooming
Age restricted content and age verification
Apps and in-app purchases
Computer control security settings
File sharing and downloading
Malware
Viruses
Lost or stolen phone
Texting
Sexting
Extras and Premium rates
Chat apps
Nuisance calls inc. SPAM
Location data considerations
Cookies
Why are O2 turning off their email service?
When are O2 turning off the O2 email service?
What happens to my emails and my contacts when my O2 email account is switched off?
Do I need to do anything with my O2 email account?
I get my O2 emails on my device – what will happen to them?
I have O2 broadband, how am I affected by closing down O2 Email?
Who can play these games over 4G?
What devices are the games playable on?
Why do I need a 4G signal to play these games – can I not play on 3G?
Can I play these games over wifi?
Who can I play against with O2 Games?
How do I connect in to play multiplayer?
How do I set up a multiplayer game specifically with my friends?
I am getting ‘connection error’ messages with O2 Games, why is this?
Is all data for these games free?
Why do I have to install the game over Wifi?
I don’t have access to wifi at home how can I install the game?
I have already bought these games elsewhere… why can’t I play 4G multiplayer on them?
How do Game purchases appear on my bill?
O2 Tracks App: What's in it for me?
Isn't O2 Tracks like other music services out there?
Can I try O2 Tracks out for free?
Do I get access to everything on O2 Tracks during my free trial?
How do I get O2 Tracks music on my phone?
How do I get O2 Tracks video on my phone?
How do I change my O2 Tracks download settings?
Can I use the phone while the O2 Tracks app is downloading?
Can I take a call when i'm listening to my O2 Tracks chart?
Can I use my phone when i'm watching O2 Tracks video?
Can I send and receive text while i'm listening to my O2 Tracks App?
Can my songs download in order on my O2 Tracks App?
How much data will O2 Tracks use?
How long does it take to download the chart on O2 Tracks?
When I try play a track using O2 Tracks, I get a message saying that the song has not yet downloaded, why is this?
I've got a 4G tariff, why can't I play any Videos on O2 Tracks?
Will there be any messages of adds on the O2 Tracks video site before it shows videos?
How will I be charged for using O2 Tracks?
I've been paying for O2 Tracks, but I've now upgraded to 4G for the free video service. What happens to the money i've paid?
How do I cancel my subscription to O2 Tracks?
Can I unsubscribe at anytime from O2 Tracks, and how do I do this?
I am in the O2 Tracks free trial period, but i can't access the VIP area?
Can I use O2 Tracks on more than one phone?
Will O2 Tracks work on my tablet?
I am a TESCO Mobile / giffgaff customer, how long will I get my free O2 Tracks access for?
How does the O2 Tracks service affect my data charges?
Does the O2 Tracks App actively help me avoid data charges?
Can I use O2 Tracks while travelling abroad?
How do I contact O2?
I have some feedback to help make the O2 Tracks service better
What’s the offer?
Which phones are included in the promotion?
How do I register?
When do I need to register by?
How do I qualify?
What can I spend my £20 gift on?
I changed my mind about the phone and have returned it. Am I still entitled to the £20 gift?
I’m not registered for O2Rewards, can I still get the £20 gift?
Do I need to claim my £20 gift - like I do usually with O2 Rewards?
The standard O2 Rewards process only allows one claim every 3 months, how do I claim for this and my top-ups in January?
My phone was faulty so I’ve swapped it for a new one. Will I still get my £20 Reward?
I bought one of the promotional handsets but haven’t received a leaflet explaining how to claim. Can I still claim?
I bought one of the phones in the promotion and have done everything I should, but haven’t had the £20 gift. What should I do?
I received my phone as a gift with a temporary sim in it and opted in from this sim. Will I still get my £20 gift?
I received a leaflet when I bought my phone but the phone isn’t one of the seven listed above. Do I still qualify for the £20 Reward?
What’s the offer?
Which tablets are included?
When does the offer end?
How do I download my 5 free games?
What games can I get?
When do I need to use my credits by?
What if the website tells me my code is invalid?
What if I can’t download the games?
If I delete a game, can I reload it for free?
If I return my tablet in the cooling off period, can I still use the voucher?
What’s the offer?
Where are these ‘bundles’ available from?
What are the phones and game consoles bundles?
What are the monthly costs?
What if I change my mind about either the phone or the game console, or signing up to a credit agreement?
Can I return either just the phone or just the game console?
Is O2 Insurance available for both devices?
What’s the offer?
Where are these ‘bundles’ available from?
Which phones and tablets are available?
What are the monthly costs?
What if I change my mind about either the phone or tablet, or signing up to a credit agreement?
Can I return either just the phone or just the tablet?
Is O2 Insurance available for both devices?
Where are ‘bundles’ available from?
What are the monthly costs?
What if I change my mind about either the phone or wi-fi tablet, or signing up to a credit agreement?
Can I return either just the phone or just the wi-fi tablet?
Is O2 Insurance available for both devices?
What do you get with Sun+?
How do I get Sun+ Goals from O2?
How soon do I have to use the code?
What is my user name and password?
My phone is not compatible with the Sun+ apps. How can I benefit from this offer?
Who do I contact if I have any issues with my Sun+ service?
I have lost my Sun+ voucher code
What can I see in the Sun+ Goals app when the football season ends?
How many devices can I use at once with the Sun+ Goals App?
I’m already a Sun+ member, can I still use my code from O2?
How different are web pages on my computer to pages on my mobile?
Can I personalise O2 Active?
Will O2 protect me from viruses on my phone?
What is a MB?
How much is a MB?
Can I use the internet on my mobile when I’m abroad?
How do I get web pages using the internet on my phone?
How do I use bookmarks?
Blocking or unblocking 18+ content
Problems getting O2 Active to work
I’m having problems claiming my voucher
I can’t find my phone’s IMEI number?
When do I need to claim my voucher by?
When will my voucher expire?
I’ve not received my shopping voucher
I ordered a phone from o2.co.uk and I haven’t received my Bags more value voucher
I ordered a SIM from o2.co.uk and I haven’t received my Bags more value voucher
I’ve picked the wrong voucher, can I swap it?
I’ve received an email telling me my claim was unsuccessful?
What is EA Games?
Who are EA?
How long can I play games for?
How can I tell when my next games charging will be?
How many games can I play?
Which games can I get?
How do I download the games?
Will you update the choice of games?
Are there age restrictions on the games?
How much data will I use downloading games?
Will you charge me for the data I use downloading the games?
Can I use Wi-Fi to download games?
Where will the games be when I’ve downloaded them?
How many games can I fit on my phone?
I’ve got an error message saying ‘cannot connect to the server’. What does it mean and how do I fix it?
What happens if I leave O2?
Will I see any charges on my bill?
What happens to the games after my subscription end?
How do I delete the free games from my phone?
Who can get Tablet Insurance from O2 Money?
What does it cover?
What doesn’t it cover?
Am I covered if I take my tablet abroad?
How can I pay for my policy?
Can I add the cost to my O2 mobile bill?
When does my policy start and end?
What if I need to make a claim?
How do I make a claim?
How do I make a claim if I’m abroad?
Can I change my mind after I’ve bought a policy?
What if 14 days have already passed?
How can I get a copy of my Tablet Insurance policy?
What if I have any more questions about Tablet Insurance?
How do I make a tablet insurance complaint?
How do I back up my iPad to iTunes and iCloud?
What's so good about Charge to Mobile?
Will Charge to Mobile replace paying by text?
How do I use Charge to Mobile?
Do I have to pay to use Charge to Mobile?
Is Charge to Mobile safe?
What is payforit?
Is there a limit on how much I can spend on Charge to Mobile?
Are there any safeguards to stop me getting an unexpectedly high bill from Charge to Mobile?
I pay the phone bill for someone else, can they use Charge to Mobile?
Can my children use Charge to Mobile on my phone?
What about Charge to Mobile and adult material?
How do I sign up to use Charge to Mobile?
What device can I use with Charge to Mobile?
Can I use Charge to Mobile abroad?
Do I need to give out any personal details to use Charge to Mobile?
How do I know if my Charge to Mobile payment's gone through?
What if my Charge to Mobile payment hasn't gone through?
Can I see everything I've bought with Charge to Mobile on my online mobile bill?
What will my Charge to Mobile bill look like?
Who do I talk to if I'm not happy with something I've bought using Charge to Mobile?
What if I'm fed up with getting messages from the Charge to Mobile seller?
How do I get a refund for something I have bought using Charge to Mobile?
When is the O2 Wallet closing and how does this affect me?
I’ve received an email from you, what do I need to do now?
How do I withdraw my money before 31st March?
How do I update my address or phone details in O2 Wallet?
How do I change, add or remove bank accounts in O2 Wallet?
I have several bank accounts on my O2 Wallet. Which one will you send my money to?
Can I still order an O2 Money Account card?
I usually top up my Pay & Go phone through my O2 Wallet – now what?
I have a question or problem with my O2 Wallet service
Can I still apply for O2 Wallet?
How do I register my credit or debit card to my O2 Wallet?
I loaded money onto my O2 Wallet, but it isn't showing on my balance?
Does it cost to load money onto my O2 Wallet?
How much can I load onto my O2 Wallet?
How do I load money onto someone else's wallet?
Why do I get errors when loading my O2 Wallet using a debit card?
How do I take money out from my O2 Wallet, and how much can I take?
How do I register my bank account into my O2 Wallet?
There's a payment in my O2 Wallet history for more than I expected, what should I do?
Why has my O2 Wallet payment been declined?
How do I search and shop in my O2 Wallet App?
How do I search and compare prices for particular products?
Where do I find the hand-picked offers in my O2 Wallet app?
Do the offers in the O2 Wallet app expire?
I tried to use my O2 Wallet to buy something, but it didn't work. Why?
I've bought something - but it's not in my O2 Wallet history, how do I know whether it's gone through ok?
Can I use my O2 Money Account Card to buy things on my PC, tablet or over the phone?
I don't recognise a payment on my O2 Wallet account – what should I do?
Can I use my O2 Money Account Card to buy things on my PC, tablet or over the phone?
Where do I find my virtual O2 Money Account Card details?
Can I use my O2 Wallet abroad?
Will I get text alerts from my O2 Wallet when I'm abroad?
Where can I use my O2 Money Account Card abroad?
How can I get in touch about my O2 Wallet if I'm abroad?
What is a Money Message?
Who can I send a Money Message to?
How do I send an Money Message?
How do I ask someone to send me a Money Message?
How much can I send in a Money Message?
Are there any charges when I send and receive a Money Message?
If I send a Money Message to someone, how long does it take for the money to transfer?
My friend hasn't had the Money Message I sent them. What should I do?
I sent a Money Message to the wrong person, what should I do?
With O2 Wallet, how much can I top-up and which cards can I use?
What type of cards can I top-up with on O2 Wallet?
What card information do I need to top-up when i'm using my O2 Wallet?
How do I use O2 Wallet, to check my Pay & Go balance?
Does topping up with O2 Wallet eat up my data?
Can I still top-up my phone in other ways?
Can I top-up from abroad using O2 Wallet?
Will I still get O2 Rewards if I top-up through O2 Wallet?
In O2 Wallet, Can I get a refund if I make a mistake topping-up?
Using O2 Wallet, I tried topping up and it didn't work. Why?
I've topped up using O2 Wallet, but the credit hasn't appeared. What should I do?
Who can I call if I'm still having problems topping up with O2 Wallet?
Can I get a monthly statement of my O2 Money account?
Where can I find my O2 Money account balance and payment history?
What is suspending or unsuspending my O2 Money Account, and how do I do it?
What is suspending or unsuspending my O2 Money Account Card and how do I do it?
What text alerts do I get with the O2 Wallet?
Can I turn off my O2 Wallet text alerts?
Why don't I get O2 Wallet text alerts?
How do I update the mobile number I use with my O2 Wallet?
How do I change my O2 Money account personal details?
I've changed my phone, do I need to reload my O2 Wallet app?
I've had an O2 wallet text alert for an amount I wasn't expecting when I was shopping online, why?
How do I opt in and out of marketing messages from O2?
I was expecting an email from O2 Wallet but can't find it?
I've forgotten my O2 Wallet password, can you remind me?
I've forgotten both my O2 Wallet password and my O2 Memorable word, can you give me a reminder?
What's Verified by Visa?
How do I get a reminder for my Verified by Visa password?
What's the difference between an O2 Wallet password, a Memorable word and an O2 Wallet PIN?
I've forgotten the PIN for my O2 Wallet app, can you remind me?
I've forgotten my O2 Wallet account Memorable word, can you remind me?
What's an O2 Money reference card and where can I get one?
What should I do if I lose my O2 Money account card or reference card?
What if I damage my O2 Money account card?
How do I change my O2 Money account card PIN?
What if I've forgotten my O2 Money Account Card PIN?
How do I change my O2 Money account card PIN?
Can I order an extra O2 Money Account Card for someone else?
I have blocked my O2 Money account card, how do I unblock it?
I think someone might know my O2 Money account passwords and passcodes, what should I do?
What should I do if I've got a suspicious email that says it's from O2 Money?
What happens if I lose my phone, or it gets stolen and I've got money in my O2 Wallet?
What should I do if I lose my O2 Money account card or reference card?
Is O2 Wallet secure?
What can I do to make my O2 Wallet more secure?
If I suspend or block my O2 Wallet, will this affect my other cards?
How much can I spend using my contactless O2 Money Account Card?
What protection is there for me if my O2 Money card or account is used fraudulently?
I can't find the answer to my O2 Money or O2 Wallet question, what should I do?
How do I make an O2 Money complaint?
Where else can I get help with the Wallet?
How can I get in touch about O2 Money or O2 Wallet?
If I have made an O2 Money complaint, when will I get an answer?
What is Priority Sports?
How do I download the O2 Priority Sports app?
Can I redeem offers on www.o2priority .co.uk?
Is Priority Sports a free service?
How often are the offers updated?
Is Priority Sports available on networks other than O2?
Will Priority Sports work on any handset?
How do I add the Priority Sports mobile web app to my iPhone homescreen?
Do you get charged for data when using Priority Sports on my handset?
What parts of the country does Priority Sports work in?
What happens if I lose my phone?
How come I occasionally find an offer that is considerably more valuable than others?
What is the Priority Sports mobile web app?
What is the O2 Tracks App?
What does O2 Tracks cost?
How does the O2 Tracks App work?
What devices can I use O2 Tracks on?
Do I get to keep all of the songs in O2 Tracks forever?
How often is my O2 Tracks music updated?
How much data will O2 Tracks use?
More O2 Tracks - troubleshooting
When I try to play a track, I get a message saying that the track has not yet been downloaded. Why is this?
How do I cancel my subscription to O2 Tracks?
What will happen to existing customers like me?
How do I redeem my device refund and £100?
What do I do with my Help at Hand device once the service ceases on 31 December 2013?
The sim card in my Help at Hand device has my personal details on it. What do I do with it?
I entered a lot of personal information onto the Help at Hand web portal. What will happen to all this information when the service from O2 Health ends?
Are there similar products to Help at Hand available in the shops that I could purchase?
Who do I contact at O2 Health if I have any further queries about withdrawal of Help at Hand?
What does my online Help at Hand account do?
How does my online account talk to my Help at Hand handset?
What information do I need in order to set up my Help at Hand account?
Where can I find my Help at Hand handset mobile phone number and IMEI?
Whose details do I need to fill out on the Help at Hand website?
How many helpers do I need to add to my Help at Hand account?
What are zones and how do I set them up for my Help at Hand account
What are speed dials and how do I set them up on my Help at Hand device?
The Help at Hand website says some of my changes are ‘pending’, what's the matter?
Who can I ask for help using my Help at Hand service?
How does my support button work on my Help at Hand device?
When should I press my Help at Hand support button?
What happens when I call for help from my Help at Hand device?
How does my Help at Hand fall sensor work?
How does my Help at Hand handset know where I am?
How are my Help at Hand helpers contacted if I need help?
What if you can't reach my helpers?
How quickly will I get support through Help at Hand?
How does my low battery notification work?
What do you mean by "my service" in Help at Hand?
How do I make another payment for Help at Hand?
How do I extend my Help at Hand service?
What if I forget to pay for my Help at Hand service?
What if my top up credit runs out for Help at Hand?
My payment has failed for Help at Hand– what do I do now?
It says my Help at Hand service is not working correctly. What can I do?
Why do I need coverage for Help at Hand?
I’ve got a problem with my service – who do I speak to?
Help at Hand user guide
What paperwork will I get when I sign up to O2 Refresh?
Can I review the Key Information I was talked through as part of my upgrade?
What if I change my mind about my phone or signing up to a credit agreement?
Can I go back to my old tariff after I have upgraded to O2 Refresh?
Are the O2 Refresh terms and conditions different to a standard Pay Monthly
contract?

What will my bill look like?
Can I settle my credit agreement early?
Do I get an ‘early upgrade’ with O2 Refresh?
Can I change my O2 Refresh tariff?
What types of email services can I get on my mobile?
How much does it cost to use mobile email?
How do I get started?
I encountered a problem during the set up
What is POP3/IMAP4?
Can I get my email anywhere?
What is the difference between POP3 and IMAP4?
How does basic 'pull' email work?
How does browser based 'web email' work?
What automatic 'push' email services are available?
What is Windows Mobile email?
What is BlackBerry®?
What are the settings for accessing the web on my phone?
Why can I not send emails, even though I can receive them?
Why can I send email using GPRS/3G/4G but not when using a Wi-Fi connection?
I want to check for tips before I try setting it up
Where can I find the email set up instructions for my mobile?
I want someone to set it up for me
It seemed to install OK, but it's still not working
It was working, but emails have stopped being delivered to my mobile
I'm getting an error on my phone
What other help exists for mobile email?
How to find out what email system you use
Which email providers does basic email support?
Is basic email available for my mobile?
Will email automatically download to my mobile?
Can I send or read email attachments from my mobile?
How do I avoid paying to receive spam emails?
I have two email accounts from the same provider. Can I view both of them?
I deleted an email from my mobile; will it be deleted when I log in from my PC?
How often do I receive alerts?
I get an error message when trying to connect to my email
Will my email work if I put my SIM in another mobile?
How do I get started?
Which email providers does Windows Mobile email support?
How much does it cost to use Windows Mobile email?
Is Windows Mobile email available for my mobile?
Can I send or read email attachments from my mobile?
I have two email accounts from the same provider. Can I view both of them?
Will email automatically download to my mobile?
I deleted an email from my mobile; will it be deleted when I log in from my PC?
More O2 Xda™ FAQ's
How do I get started?
Which email providers does web email support?
How do I download web email?
Is web email available for my mobile?
Will email automatically download to my mobile?
Can I send or read email attachments from my mobile?
I have two email accounts from the same provider. Can I view both of them?
I deleted an email from my mobile, will it be deleted when I log in from my PC?
How often do I receive alerts?
I get an error message when trying to connect to my mobile's browser
Will web email work if I put my SIM in another mobile?
Can I put my normal SIM card into a BlackBerry® smartphone?
I have several email accounts. Can I view them all?
More BlackBerry Internet Solution™ FAQs
What is the O2 International calling card?
Where can I call?
How do I make a call?
Do I need to be an O2 customer to use an O2 calling card?
Can I call from any phone?
What is the quality like with the O2 International calling card?
How much does it cost?
How can you offer such low rates?
Where can I buy one?
How many minutes do I get?
How am I charged?
Are there any connection fees or maintenance charges?
Is the service available 24/7?
Can I top-up the calling card?
Does the calling card expire?
Can I make more than one call?
Can I use the same card to call more than one country?
Can two people use the card at the same time?
Can I call premium numbers or non geographic numbers?
What happens if my card runs out of credit when I’m on a call?
Where is the PIN?
My PIN doesn't work
How can I find out the balance of my card?
Can I link my card to my phone?
Who can help me if I have a problem with the card?
Forgotten password – Details not found
Forgotten password – Password change complete
Forgotten password – Enter new password details
Forgotten password – Security question saved
Forgotten password – Enter new security details
Forgotten password – Security questions
Forgotten password – Enter your verification code
Forgotten password
Forgotten password – Answer incorrect
Changes to i-mode
About Call Diverts
About Call Holding
About Call Waiting
Charges for using Call Transfer
I want to use Call Transfer whilst abroad
Calls that can and can't be tagged
How tagged calls are shown on my bill
Creating a new account administrator for my account
Charges for using Call Transfer
About premium rate call barring
I want to withold my mobile number
Health issues surrounding mobile phones
Checking network coverage abroad
Checking network coverage in my area
I want to upgrade my Business mobile
About my account structure
How to tag a call
Network disruption in July
Data Information
What is SAR?
Does a lower SAR mean that a phone is safer?
Can I check the SAR on a handset?
Can I check a handsets SAR before I buy?
Who is responsible for testing and publishing SAR values?
What is O2’s responsibility?
When will I disconnect?
How long is my PAC code valid for?
What happens to any information I have saved on my SIM card?
What will my final bill look like?
Will I receive my full quota of minutes in my final month?
Will any of my other O2 services be affected?
What if I am moving to O2 pay and go?
What can I do with my old phone? (After you leave)
What is International Extras?
How does International Extras work?
How much does International Extras cost?
How many minutes do I get for the country I choose?
How do I register for International Extras?
How many numbers can I call to my chosen country?
What numbers are included?
Which countries are supported?
Do the minutes roll over?
My country is not available in International Extras, what options do I have to call my friends and family abroad?
Can I call mobiles with International Extras?
Why do I have to have Caller ID enabled on my phone?
Can I call my numbers from any phone?
What happens if I haven’t got enough credit on my Pay & Go mobile?
How can I check how many minutes I have remaining?
What am I committing to?
How do I pay?
Can I use International Extras when I’m abroad?
Can I change my International Extras package?
How do I cancel International Extras?
What do I do if I’ve got a problem with the service?
How much do I pay for International calls outside of my International Extras minutes?
What happens if I have ported my number into O2?
What happens to my International Extras service if I change my tariff?
Does my bill show national and international calls?
How are phone calls charged?
How much does it cost to use the internet abroad?
What is roaming?
User guides
Mobile phone settings
Software updates
Top 10 handset tips
Why are my text messages being sent as MMS (picture messages)?
How do I stop my iPhone sending messages through my integrated Facebook?
How can I stop my text messages being sent as a MMS (picture message) on my Smartphone?
How can I stop my text messages being sent as a MMS (picture message) on my iPhone?
Calling, texting and data usage abroad
Lost or stolen device
Managing your bill and payments
My O2 App
My O2
Understanding your bill
What to do if your bill is more than expected
O2 Refresh explained
O2 Refresh pricing
Upgrading your Pay Monthly mobile
Calling, texting and data usage abroad
Checking your balance
Lost or stolen device
Other Pay & Go tariffs and Bolt Ons
Pay & Go Go Go
Simplicity on Pay & Go
Topping Up
4G Explained
Access for all
Doing our bit
O2 Call Alert
O2 Recycle
O2 Tracks
O2 Train Travel
O2 Wallet
O2 Wifi
Our 4G Promise
Priority Moments
TU Go
Wifi on the Underground
Coverage and network speeds
O2 Home Broadband
Pocket Hotspot
Setting up Mobile Broadband
Tariffs
User guides and manuals
What is Simplicity for tablets?
How do I activate my tablet SIM?
How do I know how much data is on my tablet SIM?
What tablets do O2 offer for sale?
Can I make or receive calls and texts on my tablet now that I have a SIM?
How do I get a tablet SIM?
How do I activate my free O2 tablet SIM?
I’m not using an O2 tablet, how do I set up my tablet?
How can I find out what the O2 coverage is like in my area?
What do I do if I lose my SIM card?
How do I know how much Data I have remaining?
How will I know my purchase of an allowance was successful?
Can I make and receive calls / SMS/ MMS on my tablet SIM?
What is the Mobile Broadband Manager?
Which O2 4G dongles does the Mobile Broadband Manager support?
How do I install the Mobile Broadband Manager on my PC or Mac?
I see a “Kernel extension” message on my Mac when installing, what do I do?
Can I uninstall the Mobile Broadband Manager?
Why does the Mobile Broadband Manager not launch after plugging the dongle into my USB port?
Can I access the Mobile Broadband Manager on other devices connected to my dongle via wifi?
How do I top up my data allowance?
How do I check my remaining data balance?
How do I know how long my mobile data will last?
How do I view and change my dongle settings?
What do I do if I forget my login password?
How can I get more information about the Mobile Broadband Manager?
What 3G and 4G tariffs are available for me to choose from for my iPad?
Getting 4G: Can I use my existing sim to sign up to a 4G tariff on my iPad?
Getting 4G: Stepping up to 4G, stepping down to 3G on my iPad
Why are you not subsidising the iPad, especially when you subsidise laptops sold with mobile broadband packages?
How does your pricing compare to Orange and Vodafone?
1st 30 day data allowance free
Data Cap
Why don’t I get O2 Tracks, Gaming and Priority Sports as part of my 4G MBB tariff?
Using your 30 day data
Can I transfer my existing mobile broadband service to O2’s micro sim mobile broadband service?
What do I do if I lose my micro sim card?
How do I get an O2 micro sim?
How do I activate my free O2 micro sim?
How can I find out what the O2 coverage is like in my area?
Why should customers choose O2 over any other operator?
Why aren’t you offering a pay for what you use option?
Why do you no longer have a weekly option when this still exists on your other mobile broadband tariffs?
Why don’t you have an unlimited data option?
Is O2’s network strong enough to support this additional traffic?
How do I connect to the Internet with my iPad?
How do I reset my iPad network settings?
How do I know what network method or speed I'm connecting to the internet over?
I've been using Wi-Fi, but have just been asked to sign up for a data plan – why?
How do I set up a new account and buy data?
How will I know if my iPad is using Wi-Fi?
Will the iPad always use a Wi-Fi connection if available?
How do I set up WiFi?
How do I connect to O2 with the iPad?
iOS 7 iCloud unlocking
How do I know what network method or speed I'm connecting to the internet over?
Can I access the internet and make a call at the same time?
Can I control internet usage if I get an iPhone for my child?
In the General Settings menu what can I do with 'Restrictions'?
Will Siri recognise my location?
Can I access Siri from the from the lock screen if I have a passcode enabled?
I keep on switching on Siri from the passcode lock screen, can I switch this off?
Can I change the language that Siri recognises?
Can I use Siri in any of these languages in other countries?
Can I restrict my child from using Siri?
Can I stop my child using abusive language on Siri?
Can I change the setting on Siri so that I don’t need to press the Home Button to activate it?
Why does Siri not recognise businesses or maps in the UK?
Is Siri accessible to blind and visually impaired users?
Will Siri learn to understand me better?
How does Siri learn who I am?
How does Siri learn about my key relationships?
Does iPhone 4S take dictation?
Can I set reminders to for when I leave or reach a location?
What version of software do I have on my iPhone?
Why do iMessages come through from the same person as their mobile number on occasions and their e-mail address at other times?
Can I change the address that my iMessages will be sent from?
Can I resend the verification e-mail to verify a new e-mail address that I have added to iMessage?
What is BlackBerry Desktop Software?
What is the latest version of BlackBerry Desktop Software and where do I get it from?
How do I install BlackBerry Desktop Software?
What are the additional features Of BlackBerry Desktop Software v6.1?
How do I upgrade the software on my phone using BlackBerry Desktop Software?
Can I download BlackBerry Desktop Software on my Apple Mac?
Can I sync my BlackBerry with iTunes?
BlackBerry Handheld Software v7 / v7.1
How do I change the PIN number on my HTC phone?
How do I set up my HTC phones internal GPS and Location services?
How do I transfer files via Bluetooth on my HTC?
Can I connect my laptop to my HTC and use it as a data modem?
How do I switch off 3G on my HTC?
How do I activate my O2 Home Broadband Takeaway?
Access the Play Store.
Confused about codes?
How do I change my direct debit or payment date?
How do I setup USB tethering on my Galaxy SIII?
Camera - How do I use Camera Sphere?
How do I set up Auto Top-Ups?
test
On my bill, will I be able to tell whether I used my phone, tablet or PC for a particular call or text?
I have TU Go and someone's stolen my tablet / laptop / iPod touch - what should I do?
I've left my iPad at home and it's still signed in to TU Go. I don't want anyone to see my Timeline. Can I log out?
Why do my calls keep dropping?
If I'm on a call and I move between WiFi hotspots or from GSM into WiFi, will TU Go automatically switch signals?
If I want a specific Pay & Go Simplicity allowance, like £10.50, can I Top-Up with that amount?
How do I top up using my O2 Wallet?
Maps and GPS roaming charges
Where can I find more information about the RPI price increase to my monthly tariff?
Can I buy O2 Travel Insurance?
Paper free billing
Accidental roaming
Demystifying Data
Network disruption in July